Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christin Smith

Davis,IL

Summary

Dynamic customer service professional with extensive experience at Family Dollar, excelling in problem resolution and relationship building. Proven ability to manage high-stress situations while enhancing customer loyalty. Skilled in data entry and active listening, ensuring exceptional service and satisfaction in fast-paced environments. Committed to maintaining high standards and compliance.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Family Dollar
08.2024 - Current

Cash Register, multi tasker, assisting customers to find the goods they need as well as assistant managing for six months of my career with this company.

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Residential House Cleaner

Myself
03.2020 - Current

I've had my own side business of cleaning houses and used to assist with a company called "Partners in Grime" dating back to 1999. I take cleaning jobs on a case by case basis and work them around my secular jobs. Also I was a nanny for one of my families that I cleaned for.

  • Conducted thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.
  • Implemented effective time management strategies to maximize productivity during daily cleaning operations.
  • Maintained compliance with health and safety regulations, ensuring a safe environment for clients and self.

Server

Applebee's Grill + Bar
08.2017 - 03.2021

Serving Food, Bar Tending, Assisting Kitchen staff with food prep and inventory orders. Safe food handling certified.

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

GED -

Boylan Central Catholic High School
Rockford, IL

GED -

Highland Community College
Freeport, IL
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Customer relations

Timeline

Customer Service Representative

Family Dollar
08.2024 - Current

Residential House Cleaner

Myself
03.2020 - Current

Server

Applebee's Grill + Bar
08.2017 - 03.2021

GED -

Boylan Central Catholic High School

GED -

Highland Community College
Christin Smith