Christina A. Bodemer
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
1st PET VETERINARY CENTERS
01.2021 - Current
- Appointment scheduling
- Data Entry, checking clients/pets in and out
- Addressing Client Issues/concerns and delegating to appropriate department
- Administration and maintaining records
- Processing payments and working with clients regarding 3rd party payment options such as CareCredit, scratch pay and Promissory notes
BLUE PEARL EMERGENCY PET HOSPITAL
01.2017 - 01.2021
- Triage emergency vs
- Non-emergency pet medical symptoms
- Assist Technicians and Veterinarians in treatment and care of animals
- Give medications via PO,IM,IV,SQ routes
- Assisted in small procedures, wound care and hospitalization
- Maintained and sterilized surgery equipment
- Clean, sterilized and maintain kennels, operating rooms, exam rooms and cages
- Assist in blood draws and lab work
- Care and nursing of hospitalized patients
CLIENT SERVICE COORDINATOR
VCA PARADISE VALLEY EMERGENCY ANIMAL HOSPITAL
01.2017 - 12.2017
- Triaged emergency vs
- Non-emergency pet medical symptoms
- Prepared and processed client medical records in business database
- Answered telephone calls and directed them to appropriate departments
- Faxed/emailed medical records and other correspondence to clients RDVMs
- Collected deposits and processed payments and other medical transactions
- Performed general administrative tasks
- Maintained hospital lobby and cleaned exam rooms after every use
- Collaborated with doctors and veterinary technicians to deliver exceptional client service
- Balanced the cash register and prepared deposit slips as directed by hospital manager
TECHNICAL CLIENT SERVICES
GRAND CANYON UNIVERSITY
01.2012 - 12.2014
- Assisted thousands of students and faculty members with technical questions and issues
- Delivered service and software support to end-users via remote connection
- Identified and escalated priority issues
- Followed up with customers and relayed feedback to improve processes and service delivery
- Trained new hires and developed employee skillsets
- Awarded for Outstanding Commitment to Customer Satisfaction by the University’s Technical Support Department
MARKETING INTERN
APRIVA
01.2012 - 12.2012
- Worked in conjunction with technical, marketing and management department
- Contributed to work on complex projects with various teams, including the successful completion of a mobile wallet project
- Managed account relations with clients such as Dave and Buster’s and Yogurtini, ensuring their projects were completed within project scope, timeline and budget
Education
Associates - Registered Nurse
Glendale Community College
Glendale10.2024
BA - Business Administration and Marketing
Arizona Christian University
Phoenix, AZ05.2012
AS - Veterinary Technology
Penn Foster College
Skills
- Customer Service
- Animal Handling
- Wildlife Nursing and Rehabilitation
- Triaging pet symptoms
- Answering Phones
- File/Medical Recordkeeping
- Business Software Proficiency
- Payment Processing
- Marketing/Sales Development
- Cleaning Kennels/Cages
- Balancing cash register
- Intermediate-level user Microsoft Office 2016
- SharePoint 2013
- 10-key
- Cash Register Operations/Drawer Balancing
- Electronic Payment Processing
Volunteer Experience
- Liberty Wildlife, Animal Rehabilitation/Daily Care/Nursing
- Foothills Animal Rescue, Marketing Project Lead
- Girls Christian Institute (Warud, India), Translator/English Tutor
Timeline
1st PET VETERINARY CENTERS
01.2021 - Current
BLUE PEARL EMERGENCY PET HOSPITAL
01.2017 - 01.2021
CLIENT SERVICE COORDINATOR
VCA PARADISE VALLEY EMERGENCY ANIMAL HOSPITAL
01.2017 - 12.2017
TECHNICAL CLIENT SERVICES
GRAND CANYON UNIVERSITY
01.2012 - 12.2014
MARKETING INTERN
APRIVA
01.2012 - 12.2012
Associates - Registered Nurse
Glendale Community College
BA - Business Administration and Marketing
Arizona Christian University
AS - Veterinary Technology
Penn Foster College
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