Christina A. Choate
Las Vegas,NV
Summary
With a strong dedication to personal and professional growth, I have spent the past five years acquiring a diverse set of skills, knowledge, and education. Through continuous efforts to gain more skills, promotions in my current position have been achieved. As the first college graduate in my family, I am determined to pursue a master's degree and eager to obtain my CPA licensing, along with exploring other relevant certifications. My passion lies in analytical and tax work, and I am fully committed to expanding my expertise in these areas.
Overview
13
13
years of professional experience
Work History
Office Manager/Bookkeeper
Cowboy Trail Rides
01.2020 - Current
- Optimized employee data management systems for seamless operations.
- Ensured compliance with regulations in payroll management.
- Processed all aspects of account payments and collections.
- Implemented efficient processes to streamline billing.
- Processed tax payments, including weekly payroll and unemployment taxes.
- Prepared precise and thorough reports on workers' compensation matters.
- Managed quarterly payroll tax forms, including unemployment, for multiple states.
- Managed corporate financial workflows and ensured compliance with deadlines.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Completed tax forms in compliance with legal regulations.
- Managed and responded to correspondence and inquiries from customers and vendors.
Office Manager
Cowboy Trail Rides
01.2020 - Current
- Executed routine operational duties, focused on sales coordination and schedule management.
- Responsible for all monthly reporting, including but not limited to the Department of the Interior, office/ranch scheduling, and sales quota.
- Developed weekly schedules for office staff.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Liaised with ranch manager to address high-priority administrative and operational needs.
Wrangler
Cowboy Trail Rides
01.2019 - 02.2020
- Led guided tours for international and local guests. (Up to seven hours of riding per day)
- Oversaw daily care tasks such as cleaning for a stable of 50 plus horses.
- Performed daily paperwork tasks, ensuring accurate records.
- Supported team efforts to create a welcoming environment.
- Supervised safety procedures during horse rides and interactions to provide safe and enjoyable ranch stays for guests.
- Maintained cleanliness and safety of corrals and horse facilities.
- Enhanced guest experience with engaging trail rides, incorporating local history and wildlife information.
- Conducted comprehensive assessments of client needs before matching them with appropriate horses or activities.
- Collaborated with team members to create enjoyable and memorable experiences for all ranch visitors.
- Handled tractor and ranch machinery effectively.
Sales
Breathe Oxygen Bar
03.2018 - 01.2019
- Executed sales strategies to fulfill daily quotas in several Las Vegas Strip locations.
- Tailored customer service approach to accommodate varying crowd sizes.
- Executed error-free cash management tasks both autonomously and as part of a group.
- Opened and closed location independently.
- Displayed strong ability to work independently and within teams in highly professional settings.
- Maintained consistency in inventory tracking and records management.
- Finalized daily register audits by closing out transactions and calculating totals.
- Competitive work environment.
- Contributed towards sales enablement by crafting persuasive sales materials that showcased product benefits.
Back Room Coordinator
TJ Maxx
02.2017 - 04.2018
- Oversaw management and organization of backroom operations.
- Honored with Associate of the Quarter Award reflecting superior teamwork and effective communication.
- Supervised processing of orders, order tracking and delivery of goods
- Performed database management and analysis of business functions and processes.
- Streamlined product restocking processes for improved store appearance and customer satisfaction.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
- Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
- Delivered exceptional customer service while efficiently handling diverse cashier responsibilities.
Print Services
Office Max
09.2014 - 10.2015
- Optimized processes in print services department.
- Handled customer purchases and returns accurately.
- Resolved customer concerns to ensure satisfaction and maintain loyalty.
- Contributed to team sales targets consistently.
Sales Representative
Advanced Alert Security (ADT)
10.2012 - 12.2012
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Utilized interpersonal skills to maintain positive customer relationships.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
Horse Trainer and Horse Exerciser
Kingsway Ranch
05.2012 - 11.2012
- Conducted daily training sessions for equine athletes.
- Maintained optimal conditioning of five to six horses each day.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
- Prepared horses for specific competitions or tasks.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
Education
Bachelor Of Accountancy - Accounting, Business Administration, Science
Western Governors University
Salt Lake City, UTAssociate Of Business Administration - Business
College of Southern Nevada
Las Vegas, NV06.2023
High School
Odyssey Charter High School
Las Vegas05.2013
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Administrative support
- Payroll processing
- Payroll and budgeting
- Mail handling
- Scheduling coordination
- Staff management
- Human resources
- Operations management
- Documentation and control
- Office management software
- Computer skills and typing efficiently
Timeline
Office Manager/Bookkeeper
Cowboy Trail Rides
01.2020 - Current
Office Manager
Cowboy Trail Rides
01.2020 - Current
Wrangler
Cowboy Trail Rides
01.2019 - 02.2020
Sales
Breathe Oxygen Bar
03.2018 - 01.2019
Back Room Coordinator
TJ Maxx
02.2017 - 04.2018
Print Services
Office Max
09.2014 - 10.2015
Sales Representative
Advanced Alert Security (ADT)
10.2012 - 12.2012
Horse Trainer and Horse Exerciser
Kingsway Ranch
05.2012 - 11.2012
Bachelor Of Accountancy - Accounting, Business Administration, Science
Western Governors University
Associate Of Business Administration - Business
College of Southern Nevada
High School
Odyssey Charter High School
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