Christina Alarcon
Ogden,UT
Summary
Since graduating high school, I did everything, to the best of my ability, to find a job and start working. I started with doordash for a few months, which was the start of my Customer service journey. There, I learned how to listen to my customers, ensure they received their correct orders, and solved any different problems. I also learned how to manage money. At Walmart, I have been able to progress in my Customer service skills, making sure that every person I help leaves the store feeling satisfied and cared for. I am ready for any new challenges that I may encounter, and will deal with them with a positive attitude. I am always looking for new ways to improve in my skills, and can adapt to new situations.
Overview
2
2
years of professional experience
Work History
Retail Cashier
Walmart
Ogden, UT
07.2022 - Current
- Helped customers complete purchases, and locate items.
- Genuine interest in customers, assisting all their needs.
- Promptly solved customer concerns and complaints in a calm, professional and efficient manner.
- Maintained a clean and organized work area, leaving customers with a great impression of the store.
- Happily greeted customers at the entrance of the store, and thanked them after their shopping experience.
- Worked well individually and with other associates.
- Organized items on shelves around the store.
- Stocked new items on the shelves around the store.
- Built product displays, such as grills and wagons.
- Processed credit, debit card, cash, check, WIC, ebt, and tax exemption transactions correctly and provided accurate change.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Operated the cash registers and trained other employees on how to use them.
- Worked up front in customer service, managing returns, and making decisions regarding customer problems.
- Worked closely with team leads up-front to solve problems and handle customer concerns.
- Helped cover for team leads up front during their breaks, lunches, meetings, or whenever they were not available.
- Properly handled money, generating tills in the morning before opening and dropping tills in the cash dispenser after closing.
- Worked closely with asset protection as a witness during robbery cases and complied with all of asset protection's needs.
- Monitored self-checkout systems and provided help.
- Rapidly responded to clean up requests and cleaned up spills, broken glass, and swept the floors.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted with carryouts, carrying heavy boxes into customer cars whenever needed.
- Helped other departments around the store as needed, such as apparel, lawn and garden, electronics and the online orders department.
- Printed out photos and ensured the correct photos were given to the person who ordered them.
- Watered the plants in lawn and garden.
- Took care of price checks, price changes and markdowns.
- Pushed rows of 10-20 shopping carts at a time outside during the winter and summer, bringing them into the bay, available for the customers to easily access again.
- Translated for customers and associates from English to Spanish and vice versa.
Education
High School Diploma -
Ben Lomond High School
Ogden, UT05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Reliability and punctuality
- Problem-Solving
- ID Verification
- Workplace Cleanliness
- Basic math proficiency
- Merchandise Stocking
- Order Processing
- Fluent in English
- Fluent in Spanish
- Customer Engagement
- Cash Handling
- Store Opening and Closing
- Professionalism and Courtesy
- Conflict Management
- Store Cleaning
- Maintaining store appearance
- Handling Returns and Exchanges
- Loss Prevention Techniques
- Display building
- Customer Assistance
- Cash Register Operation
- Cooperative Attitude
- Bagging and Packaging
- Liquor regulations and compliance
- Patient when dealing with customers
- Solve disputes in a calm and professional manner, never letting the problem escalate, while listening to both sides
- Empathy for customers, associates and others
- Good listener
- Fast learner and willing to learn new things
- Willing to take on new challenges
- Able to adapt to new situations and environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Cashier
Walmart
07.2022 - Current
High School Diploma -
Ben Lomond High School