Christina Albera
Mission Viejo,CA
Summary
Dynamic and detail-oriented Hair Stylist and Head Bartender with a proven track record at The Loft Hair Studio and Hennessy's Tavern. Excelled in client consultation and relationship management, boosting client retention through outstanding service. Skilled in business management and advanced communication, consistently achieving positive feedback and increased loyalty without specifying numerical percentages.
Overview
22
22
years of professional experience
Work History
Hair Stylist
The Loft Hair Studio
Laguna Niguel, CA
08.2012 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Head Bartender
Hennessy's Tavern
Laguna Beach, CA
10.2002 - 07.2012
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Education
General Studies
Moorpark College
Moorpark, CAGeneral Studies
San Diego Mesa College
San Diego, CASkills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Detail-orientated
- Customer Consultation
- Relationship building and management
- Advanced communication skills
- Strong leader
- Outstanding client retention
- Business Management
Additional Information
I love traveling. I’ve been to 4 different European countries this year alone. I always plan my own trips. I do a ton of research for flights, hotels, best areas to stay in cities I’m traveling to, and the total logistics of my travel plans overall. I would love to work for a company that helps others make their travel dreams come true
Timeline
Hair Stylist
The Loft Hair Studio
08.2012 - Current
Head Bartender
Hennessy's Tavern
10.2002 - 07.2012
General Studies
Moorpark College
General Studies
San Diego Mesa College