Christina Alexander
Siloam Springs,AR
Summary
Dynamic General Manager with a proven track record at McDonalds Mathews Management, excelling in operations management and team building. Awarded Outstanding General Manager for the last two years consecutively at field office conferences and three time recipient of the Dallas Field Office's "Triple Crown" award. Spearheaded cost-control strategies that enhanced profitability while fostering a customer-centric culture. Expert in training and development, driving employee performance and loyalty, resulting in significant business growth and improved guest experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
General Manager
McDonalds Mathews Management
06.2015 - Current
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Led team training programs, enhancing employee performance and service quality.
- Implemented cost-control strategies, improving profitability without sacrificing customer satisfaction.
- Developed and maintained operational procedures to increase efficiency across all departments.
- Fostered a customer-centric culture, enhancing guest experience and retention rates.
- Managed inventory systems, optimizing stock levels and reducing waste effectively.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO08-2024
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Training and development
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Labor cost controls
- Performance evaluations
- Troubleshooting expertise
- Operations oversight
Timeline
General Manager
McDonalds Mathews Management
06.2015 - Current
Associate of Science - Business Administration And Management
Colorado Technical University
Outstanding General Manager Award
Awarded Outstanding General Manager two years in a row for the years 2023 and 2024 by the Green Country field office at our yearly conference.
Also a three time recipient of the field office's "Triple Crown" award between 2024 and 2025.