Christina Almazan
United Airlines
CHICAGO,IL
1
Language
1
Certification
26
years of professional experience
Detail-oriented Professional experienced in identifying customer needs and delivering solutions that enhance service and efficiency. Built productive relationships and collaborated effectively with stakeholders and vendors to drive improvement opportunities and recommend effective solutions. Managed program data, audits, quality reviews, and process administration to support organizational goals.
Work History
Ops Business Strategies & Payroll
1 Year 4 Months- Met daily roster needs efficiently, ensuring optimal staffing levels
- Requested shift coverage in compliance with FAA regulations and CBA contractual requirements
- Develops and maintains advanced work schedules for NOC functions
- Processes overtime needs, shift trades and days off requests in accordance with Dispatcher CBA
- Builds and maintains the Dispatch schedules and bid relief and maintains dispatcher’s qualifications
- Manages dispatch vacation and holiday schedules and bids
- Supported NOC Scheduling Manager with various scheduling and operational tasks
- Assists with data analytics and report preparation
Reservations Agent
2 Years 1 Month- Assisted passengers with flight bookings, itinerary adjustments, and payment processing to enhance travel experience.
- Provided exceptional customer service by effectively handling inquiries and resolving issues.
- Maintain up-to-date knowledge of airline policies, flight schedules, and travel regulations.
- Achieved recognition as top performer within 8 months for efficiency and service excellence.
Account Support
2 Years 2 Months- Processed and verified new account applications, ensuring adherence to security protocols and reducing potential risks.
- Managed fraud detection cases and escalated them for investigation.
- Analyzed fraud trends across multiple accounts to enhance fraud prevention measures and reduce incidents.
Multidisciplinary Program Analyst & Client Relations Specialist
3 Years 9 Months- Performed financial audits and analyzed expense reports to ensure accurate data evaluations.
- Conducted financial audits, expense report analysis, and data evaluations.
- Managed accounts and tracked A/R for over 50 weekly orders while overseeing resolution of 60-day late collections.
- Coordinated shipments and resolved freight discrepancies to maintain operational continuity.
Director of Operations
2 Years 7 Months- Supervised financial processes, managed ledgers, and allocated expenses to ensure accuracy and accountability.
- Led vendor communications, resolved billing discrepancies, and maintained regulatory compliance to safeguard operational integrity.
- Conducted accounts payable aging reports and streamlined payment processes to enhance cash flow management.
Client Services Representative
12 Years 4 Months- Managed trade reconciliation and client checkout procedures across multiple exchanges to ensure accuracy and compliance.
- Tracked stock price fluctuations, computed equity, distributed dividends, and maintained accurate records of daily transactions and holdings.
- Managed trade reconciliation and client checkout procedures across multiple exchanges.
- Worked closely with back-office operations to optimize trade execution and minimize risk.
- Tracked stock price fluctuations, computed equity, and distributed dividends while maintaining accurate records of daily transactions and holdings to support informed decision-making.
Education
Associate Degree - Business Administration & Management
Skills
Technical Skills: Microsoft Excel
Office
Word
Outlook
Pivot Tables
AS/400
Payroll Systems
Expense Management
EDI solutions
Avaya IP Telephony
Concur
Languages: Bilingual - English & Spanish
Certifications: Payroll Compliance
Positive attitude
Team collaboration
Customer support
Data analysis
Certification
National Notary Association - Certified Signing Agent
Languages
Bilingual - English & Spanish
ADDITIONAL EXPERIENCE
- Financial Compliance & Controls: Conducted station financial audits to ensure compliance within policies and regulations.
- Accounting & Finance Support: Assisted in month-end closing, journal entries, and cost-saving audits to drive efficiency.
- Airline Passenger Audits: Reviewed bag fee waivers, expense reimbursements, and reconciliations for cost management.
Personal Information
Title: Professional | Enthusiastic | Team Player | Driven
Timeline
Ops Business Strategies & Payroll
United Airlines
06.2025 - CurrentRead More
Reservations Agent
United Airlines
05.2023 - 06.2025Read More
Account Support
TradeStation Securities
06.2020 - 08.2022Read More
Multidisciplinary Program Analyst & Client Relations Specialist
Randstad USA
02.2016 - 11.2019Read More
Director of Operations
On Track Service
06.2013 - 01.2016Read More
Client Services Representative
Credit Suisse Financial Services
01.2001 - 05.2013Read More
Harold Washington College
Associate Degree from Business Administration & Management
Read More