Christina Alvarez
Phoenix,AZ
Summary
Results-Driven Senior Claims Manager with over 17 years of claim and management experience. Extensive expertise with auto claims, transportation and commercial insurance, and general liability. Skilled in leading cross-functional teams fostering collaboration and building strong relationships with internal and external stakeholders.
Overview
17
17
years of professional experience
Work History
Senior Claims Manager
Swift Transportation
08.2022 - Current
- Oversight of Claims Examiners and Leaders who support the self insured commercial 3rd party claims, and Insurance claims for first party insured's.
- Building teams to meet and exceed department goals.
- Claims manual creation
- Training new hires
- Analyzed business processes to identify cost savings and operational efficiencies.
- Vendor management - established contract agreements and ensuring contracts agreements are met
Total Loss Claim Manager
Root Insurance
03.2020 - 08.2022
- Managing a team of eight loss adjusters and guiding them to meeting and exceeding department goals.
- Provide consistent training to encourage growth
- Overseeing of the total loss training for new hires
- Handling of escalations and payment authority requests
- Recruiting and selecting new hires
Turo
Trust And Safety Claims Team Lead
08.2017 - 03.2020
- Read over company agreements to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reviewed and analyzed suspicious and potentially fraudulent claims.
- Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
- Submitted timely and accurate assessments of team performance with identification of areas of opportunity and outlined steps required to improve outcomes.
- Manage ongoing caseload of investigations involving Trust and Safety issues
- Provide training and training materials and analysis on Trust and Safety Claims
- Handle escalations for Trust and Safety Claims
- Investigate other fraud and safety issues
Senior Auto Claims Examiner
Chubb Insurance
01.2016 - 08.2017
- Personal and Commercial Auto Claim Liability handling
Auto Claim Representative
Ameriprise Financial
01.2015 - 01.2016
- Worked productively in fast-moving work environment to process large volumes of personal auto claims.
Contract Position
The General, Discount Tire, APS
05.2014 - 01.2015
- The General - Temporary assignment
- Liability Claims handling due to staff storage.
- Discount Tire Headquarters- Temporary Assignment- Claims Adjuster.
- APS ( Arizona Public Service) - Temporary Assignment- Claims Adjuster- Handled Power outage home claims and company vehicle damage claims.
Auto Claims Associate
State Farm
01.2013 - 05.2014
- Low Complexity and high volume personal auto claims
Auto Claims Assistant
Chubb Insurance
08.2006 - 01.2013
- Assisted all liability and total loss claim examiners.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2005
Skills
- Process improvement
- Risk Management
- Strategic Planning
- Vendor management
- Leadership and Team Management
- Quality Assurance
- Licensed in all required states
Languages
Spanish
Native or Bilingual
Timeline
Senior Claims Manager
Swift Transportation
08.2022 - Current
Total Loss Claim Manager
Root Insurance
03.2020 - 08.2022
Turo
Trust And Safety Claims Team Lead
08.2017 - 03.2020
Senior Auto Claims Examiner
Chubb Insurance
01.2016 - 08.2017
Auto Claim Representative
Ameriprise Financial
01.2015 - 01.2016
Contract Position
The General, Discount Tire, APS
05.2014 - 01.2015
Auto Claims Associate
State Farm
01.2013 - 05.2014
Auto Claims Assistant
Chubb Insurance
08.2006 - 01.2013
High School Diploma -
Westview High School
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