Christopher M. Scully
Ormond Beach,FL
Summary
Accomplished Manager of 7 years with a proven track record at Security First Insurance, adept at leading teams to exceptional claims results and customer service. Over 26 years of industry experience handling auto, property, special investigation, catastrophe and litigated claims that has developed to become an expert in critical thinking and employee development, ensuring a professional and organized environment. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels as well as with customers and business partners . Demonstrated to build trusting relationships with customers, business partners, peers and direct reports. Thinks critically, solves problems, plans and organizes projects.
Overview
26
26
years of professional experience
Work History
Senior Claims Manager
Security First Insurance Company
2024.03 - Current
- Manage team of litigation specialists, providing coaching and performance feedback for improved productivity.
- Evaluated employees strengths and assigned cases and/or projects based upon experience and training.
- Built trust of team to work efficiently and effectively while keeping morale of team high even during high volume claim events.
- Improving claims processing efficiency by developing and implementing streamlined workflow procedures.
- Mentoring new hires and employees who may be struggling on company policies/procedures enabling them to quickly become proficient in managing cases.
- Assist in development of training materials to ensure consistent handling of claims across department.
- Establish strong relationships with external partners such as legal professionals and repair services for efficient claim and case management.
- Help mentor less experienced peers in developing their teams and improving their overall team results
- Collaborate with other departments to improve overall organizational effectiveness in addressing customer and business partner needs.
Claims Manager
Security First Insurance Company
2017.06 - 2024.03
- Managed team of examiners, providing coaching and performance feedback for improved productivity that saved company several millions on bottom line.
- Evaluated employees strengths and assigned claims and/or projects based upon experience and training.
- Built trust of team to work efficiently and effectively while keeping morale of team high even during high volume claim events.
- Improved claims processing efficiency by developing and implementing streamlined workflow procedures
- Mentored new hires and employees who may be struggling on company policies/procedures enabling them to quickly become proficient in managing claims.
- Assisted in development of training materials to ensure consistent handling of claims across department.
- Established strong relationships with external partners such as legal professionals and repair services for efficient claim and case management.
Claims Examiner/Senior Claims Examiner
Security First Insurance Company
2016.01 - 2017.06
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Examined claims forms and other records to determine insurance coverage and payment for claims assigned to me.
- Kept insured informed and answered all customer questions regarding claims process.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions on disputed claims.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Trained other claims staff members on proper handling and evaluation of claims.
Catastrophe Claims Quality Auditor
Allstate Insurance Co
2014.01 - 2015.09
- Implemented effective coaching strategies to address identified areas of opportunity for individual claims representatives.
- Enhanced claims processing accuracy by conducting thorough quality audits and providing feedback to claims representatives.
- Increased customer satisfaction rates through diligent oversight of claim handling standards, promoting culture of excellence within team.
- Supported management in development of strategic plans for enhancing overall claims quality performance metrics.
- Improved turnaround times for claim resolution by identifying process bottlenecks and recommending solutions during quality audits.
- Collaborated with team members to identify trends in claim errors, developing targeted training programs for improvement.
- Maintained up-to-date knowledge of industry regulations and changes, ensuring compliance within organization's claim handling procedures.
Catastrophe Property Field Adjuster
Allstate Insurance Co
2002.08 - 2014.01
- Provided claims service during catastrophic events, working 10 day 12 hour shifts to handle large influx of claims efficiently and compassionately.
- Balanced workload effectively while maintaining high level of accuracy, prioritizing tasks based on urgency and importance for successful overall claim results.
- Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by carrier or State being worked in at time.
- Collaborated with contractors to ensure timely payment for repairs of properties, minimizing downtime for customers.
Special Investigation Unit Investigator
Allstate Insurance Co
2000.06 - 2002.08
- Handled cases that had purported fraud involved.
- Conducted comprehensive background checks.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with customers, families, neighbors, friends, and suspects, and documented investigative findings.
- Appeared in court and testified under oath in depositions.
- Assisted in development of investigative strategies, resulting in more efficient case resolutions.
- Collaborated with federal agencies on investigations.
- Reduced fraudulent activity through diligent surveillance and timely reporting of suspicious behavior.
Auto Liability Adjuster
Allstate Insurance Company
1998.06 - 2000.06
- Built strong professional relationships with policyholders, fostering trust and loyalty to company.
- Managed high volume of claims simultaneously, maintaining organization and efficiency under pressure.
- Provided exceptional customer service during difficult circumstances, empathizing with clients while effectively addressing their concerns.
- Took statements from insureds, claimants and witnesses.
- Assessed vehicle damages accurately, collaborating with automotive repair professionals for precise estimates.
- Negotiated fair settlement amounts with claimants, ensuring timely case resolution.
- Trained new team members on best practices for auto liability adjusting, enhancing overall department performance.
Education
Bachelor of Science - Environmental And Forest Biology
SUNY College of Environmental Science And Forestry
Syracuse, NYSkills
- Leadership
- Claims Management Expertise
- Employee Training and Development
- Project management expertise
- Process improvement strategies
- Procedure Implementation
- Decision-making
- Excellent communication skills
- Prioritization
- Planning and Organization
Timeline
Senior Claims Manager
Security First Insurance Company
2024.03 - Current
Claims Manager
Security First Insurance Company
2017.06 - 2024.03
Claims Examiner/Senior Claims Examiner
Security First Insurance Company
2016.01 - 2017.06
Catastrophe Claims Quality Auditor
Allstate Insurance Co
2014.01 - 2015.09
Catastrophe Property Field Adjuster
Allstate Insurance Co
2002.08 - 2014.01
Special Investigation Unit Investigator
Allstate Insurance Co
2000.06 - 2002.08
Auto Liability Adjuster
Allstate Insurance Company
1998.06 - 2000.06
Bachelor of Science - Environmental And Forest Biology
SUNY College of Environmental Science And Forestry
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