Location Preference
On-SiteLocation: Greensboro, MD, US
Open to relocation: Yes
Christina Anders
Greensboro,MD
Work Preference
Summary
Dedicated Front Desk Coordinator skilled in managing patient check-ins, appointment scheduling, and ensuring compliance with HIPAA regulations. Known for enhancing patient flow and fostering a welcoming environment, while training staff to optimize team effectiveness and operational efficiency.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Front Desk Coordinator
University of MD Medical Systems
10.2020 - Current
- Manage front desk operations, ensuring a welcoming environment for all visitors
- Greet and check-in patients, verifying their demographic information and insurance details
- Coordinate with clinical staff to ensure efficient patient flow
- Handle high volumes of incoming calls, directing callers to appropriate departments for prompt assistance
- Managed high volumes of incoming calls, directing callers to appropriate departments to enhance patient assistance
- Trained new staff on front desk procedures and company policies to enhance team effectiveness.
- Maintain strict confidentiality when handling sensitive patient information in accordance with company policies
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
- Executed end-of-day reports and batches, ensuring accuracy by addressing corrections and resolutions
- Facilitated patient referrals to specialists, streamlining the evaluation process for optimal patient care
- Adapted quickly to shifting priorities in fast-paced front desk environment. to changing priorities in fast-paced front desk environment.
Sales Assoc/CSR
Walmart
08.2019 - 09.2020
- Engaged with customers to build rapport and foster lasting relationships, increasing customer loyalty.
- Assisted customers with product selection, enhancing overall shopping experience.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to achieve sales goals, resulting in improved customer satisfaction.
- Collaborated with team members to achieve sales goals, directly contributing to enhanced customer satisfaction.
- Monitored inventory levels to ensure timely restocking, supporting loss prevention efforts and maintaining product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Marketing Associate
Chesapeake Remodeling
05.2017 - 07.2018
- Executed marketing campaigns that enhanced brand visibility and engagement with target audiences.
- Managed social media platforms to expand audience reach using targeted content strategies.
- Collaborated with sales team to implement data-driven marketing tactics that contributed to revenue growth.
- Analyzed market trends to identify opportunities, informing strategic marketing decisions.
- Coordinated cross-functional teams to optimize project workflows, enhancing overall project efficiency.
- Conducted customer surveys to gather feedback, using insights to improve future marketing strategies.
Homemaker/Caregiver
Self
05.2008 - 05.2017
- Provided personalized care to clients (grandparents), ensuring comfort and safety in daily activities
- Assisted with medication management, fostering adherence to prescribed health regimens
- Monitored and documented clients' physical and emotional well-being, promptly reporting significant changes to healthcare professionals to ensure timely interventions
- Communicated effectively with family members about client progress and care plans
- Provided dressing guidance, grooming assistance, meal preparation, and medication reminders to support daily living activities
- Maintained clean, organized home environment while efficiently managing errands, laundry, and grocery shopping to enhance client comfort
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space
Education
High School Diploma -
Colonel Richardson High School
Federalsburg, MDSkills
- Check-in processes
- Scheduling expertise
- Epic scheduling
- HIPAA adherence
- Data privacy practices
- Patient care
- Customer support
- Office management
- Records management
- Office software proficiency
- Administrative skills
- Time management
- Problem solving
- Phone etiquette
Certification
CPR Certified through the University of MD Medical Systems
Timeline
Front Desk Coordinator
University of MD Medical Systems
10.2020 - Current
Sales Assoc/CSR
Walmart
08.2019 - 09.2020
Marketing Associate
Chesapeake Remodeling
05.2017 - 07.2018
Homemaker/Caregiver
Self
05.2008 - 05.2017
High School Diploma -
Colonel Richardson High School