Christina Anders
Greensboro,MD
Summary
Dedicated Front Desk Coordinator skilled in managing patient check-ins, appointment scheduling, and ensuring compliance with HIPAA regulations. Known for enhancing patient flow and fostering a welcoming environment, while training staff to optimize team effectiveness and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
University of MD Medical Systems
11.2020 - Current
- Greet and check-in patients, verifying their demographic information and insurance details
- Schedule and manage appointments using electronic scheduling system, EPIC
- Collect and process patient payments and co-pays
- Coordinate with clinical staff to ensure efficient patient flow
- Manage front desk operations, ensuring a welcoming environment for all visitors
- Handle high volumes of incoming calls, directing callers to appropriate departments for prompt assistance
- Trained new staff on front desk procedures and company policies to enhance team effectiveness.
- Maintain strict confidentiality when handling sensitive patient information in accordance with company policies
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
- Assist with medical records management and filing
- Ran end-of-day reports and batches, addressing corrections and resolutions to ensure accurate records.
- Perform general administrative tasks such as data entry, faxing and scanning documents
- Created and sent patient referrals to specialists for further evaluation.
- Adapt quickly to changing priorities in fast-paced front desk environment.
Sales Associate/CSR
Walmart
09.2019 - 10.2020
- Engaged with customers to build rapport and foster lasting relationships, enhancing customer loyalty.
- Assisted customers with product selection, enhancing overall shopping experience.
- Responded to customer requests for products, services, and company information.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to achieve sales goals, resulting in improved customer satisfaction.
- Monitored inventory levels to ensure timely restocking and support loss prevention efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Marketing Associate
Pinnacle Energy Services/Chesapeake Remodeling
06.2017 - 08.2018
- Executed marketing campaigns that increased brand visibility and engagement among target audiences.
- Managed social media platforms, increasing audience reach through targeted content strategies.
- Collaborated with sales team to implement data-driven marketing tactics that contributed to revenue growth.
- Analyzed market trends to identify opportunities and inform strategic decisions.
- Coordinated cross-functional teams to optimize project workflows, enhancing overall project efficiency.
- Conducted customer surveys to gather feedback, using insights to improve future marketing strategies.
Homemaker/Caregiver
Self
06.2008 - 06.2017
- Provided personalized care to clients (grandparents), ensuring comfort and safety in daily activities
- Assisted with medication management, fostering adherence to prescribed health regimens
- Monitored and documented clients' physical and emotional well-being, promptly reporting significant changes to healthcare professionals
- Communicated effectively with family members about client progress and care plans
- Implemented hygiene and safety protocols, maintaining a clean and secure environment
- Provided dressing guidance, grooming assistance, meal preparation, and medication reminders to support daily living activities
- Maintained clean and organized home environment while running errands, managing laundry, and completing grocery shopping
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space
Education
High School Diploma -
Colonel Richardson High School
Federalsburg, MDSkills
- Epic scheduling expertise
- Appointment scheduling
- Check-in processes
- Customer support
- Office management
- Records management
- Office software proficiency
- Administrative skills
- HIPAA adherence
- Data privacy practices
- Service excellence
- Call handling techniques
- Time management
- Problem solving
Certification
CPR Certified through the University of MD Medical Systems
Timeline
Front Desk Coordinator
University of MD Medical Systems
11.2020 - Current
Sales Associate/CSR
Walmart
09.2019 - 10.2020
Marketing Associate
Pinnacle Energy Services/Chesapeake Remodeling
06.2017 - 08.2018
Homemaker/Caregiver
Self
06.2008 - 06.2017
High School Diploma -
Colonel Richardson High School