Evangelina Lopez
Brooklyn
Summary
Professional Front Desk Administrator Experienced and highly organized, with over 15 years of success in administrative, and medical office environments. Proven leadership skills in coordinating front desk operations across multiple locations, overseeing staff, and ensuring consistent, high-quality patient service. Recognized for exceptional communication, meticulous attention to detail, and a strong work ethic. Trilingual in English, Spanish, and Guarani, with extensive knowledge of EHR systems, insurance verification, and healthcare protocols in fast-paced clinical settings.
Overview
28
28
years of professional experience
Work History
Front Desk Coordinator
Mark Medical Care
01.2023 - Current
- Coordinate front desk operations across five offices to ensure smooth, consistent procedures. Review and cross-check face sheets and appointment schedules across offices for accuracy. Verify insurance authorizations, co-payments, deductibles, and coinsurance. Train and supervise front desk staff, providing performance feedback and support. Handle patient escalations and ensure compliance with HIPAA and office policies. Developed a training system for new medical receptionists, improving onboarding efficiency.
Call Center Representative
Mark Medical Care
01.2020 - 12.2022
- Managed 50+ inbound calls daily, assisting with scheduling and insurance verification. Coordinated with clinical staff to manage urgent scheduling changes. Maintained detailed call documentation in EHR and call center software. Resolved patient concerns with empathy and professionalism.
Receptionist
DiSciaccio Antique Textiles
01.2012 - 12.2018
- Served as first point of contact for clients and visitors in a high-end retail environment. Managed multi-line phone system and scheduled client appointments. Maintained inventory and provenance documentation for antique textiles. Assisted in cataloging and preparing displays for exhibitions and sales.
Personal Assistant
Private Household
01.2004 - 12.2009
- Supported daily administrative and household needs with confidentiality and efficiency.
Nanny
Private Family
01.2002 - 12.2004
- Provided childcare and home support in a private household setting.
Legal Secretary
Court House
01.1998 - 12.2001
- Managed legal correspondence, case documentation, and clerical preparation.
Education
Diploma - undefined
Miguel María Pfannl High School
Asunción, ParaguayLegal Studies - undefined
Universidad Autónoma de Asunción
Asunción, Paraguay01.2002
Skills
- Administrative Expertise: Office Management
- Scheduling
- Data Entry
- Record Keeping
- Healthcare Knowledge: EHR/EMR Systems
- Insurance Verification
- HIPAA Compliance Soft Skills: Communication
- Leadership
- Multitasking
- Problem Solving Technical Skills: Microsoft Office Suite
- EHR Software (Insync, Epic, etc)
LANGUAGES
English- Fluent
Spanish- Fluent
Guarani- Fluent
Timeline
Front Desk Coordinator
Mark Medical Care
01.2023 - Current
Call Center Representative
Mark Medical Care
01.2020 - 12.2022
Receptionist
DiSciaccio Antique Textiles
01.2012 - 12.2018
Personal Assistant
Private Household
01.2004 - 12.2009
Nanny
Private Family
01.2002 - 12.2004
Legal Secretary
Court House
01.1998 - 12.2001
Diploma - undefined
Miguel María Pfannl High School
Legal Studies - undefined
Universidad Autónoma de Asunción