Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Nina (Christina) Arnold

Grand Rapids,MI

Summary

As a Support Specialist in the educational technology field, I am committed to delivering exceptional support to clients and students to help them achieve success. With a strong background in customer service, technical troubleshooting, and problem-solving, I strive to find efficient and effective solutions. My work style uses organization and communication which enables me to manage tasks with precision, ensuring thorough and successful outcomes.

Overview

1
1
year of professional experience

Work History

Support Agent

SmarterServices
01.2024 - Current
  • Promoted to Tier 1.5
  • A track record in delivering excellent customer support to ensure user satisfaction through real-time troubleshooting
  • Communicating with instructors and students via live support chat to provide technical assistance
  • Proficient in managing and resolving customer support inquiries via ticketing systems (Zendesk, Intercom)
  • Provide accurate information to customers regarding our software

Manager

Claire's Stores
08.2023 - 02.2024
  • Document daily sales and analyze data
  • Create schedules for employees
  • Maintain structure and organization within the store
  • Use strong organizational skills to ensure the ability to handle multiple tasks simultaneously in a fast-paced environment

Education

Some College (No Degree) - Criminal Justice

Adrian College
Adrian, MI

Skills

  • Detail oriented
  • Organized
  • Well versed in Windows and Mac
  • Skilled in Microsoft 365 and Google Suites
  • Software troubleshooting
  • Escalation handling
  • Zendesk (1 year)
  • Slack (1 year)

Languages

German
Native/ Bilingual

Affiliations

In my spare time, I coach soccer, where I enjoy creating a safe team dynamic for my players to allow them to play at their full potential. I am dedicated to sharing my knowledge to create confident and skilled players. I hold a National D Coaching License through U.S. Soccer and am currently pursuing the next level of certification.

References

References available upon request.

Timeline

Support Agent

SmarterServices
01.2024 - Current

Manager

Claire's Stores
08.2023 - 02.2024

Some College (No Degree) - Criminal Justice

Adrian College
Nina (Christina) Arnold