Christina Balderas
Oklahoma City,OK
Summary
Healthcare operations and pharmacy analytics professional with 10+ years of experience supporting payment processing, reconciliation, claims analysis, operational reporting, and cross-functional process improvement initiatives. Experienced in resolving complex transaction discrepancies, analyzing EOB and payment data, supporting compliance-focused workflows, and collaborating with finance, vendors, and operational teams to improve accuracy and efficiency. Recognized for strong analytical thinking, problem-solving, and ability to manage multiple priorities in fast-paced healthcare environments.
Overview
12
12
years of professional experience
Work History
Pharmacy Analyst I
Integris Baptist Medical Center
10.2023 - Current
- Analyze and reconcile pharmacy transactions, payment postings, EOBs, and account adjustments to ensure financial accuracy and timely resolution of discrepancies.
- Investigated payment discrepancies and performed root cause analysis to resolve posting and reconciliation issues efficiently.
- Research and resolve misapplied transactions in collaboration with reconciliation vendors and internal departments.
- Analyze and generate monthly reconciliation and claims reporting to support operational accuracy and financial oversight.
- Monitor financial variances and communicate findings to leadership to support operational decision-making.
- Support month-end and year-end closing processes through account reconciliation and documentation review.
- Coordinate with third-party vendors and internal stakeholders to resolve account setup, credentialing, and operational issues.
- Manage pharmacy employee payroll deduction accounts, including account setup, balance reconciliation, and issue resolution.
- Improve workflow efficiency by identifying process gaps and implementing operational enhancements to increase accuracy and reduce delays.
- Serve as a point of contact for patient account inquiries, claims discrepancies, and payment-related concerns while providing timely issue resolution.
- Maintained accuracy and compliance across pharmacy payment processing, reconciliation activities, and account adjustments in accordance with internal operational guidelines.
Coordinator Pharmacy Operations
Integris Health Baptist
07.2022 - 10.2023
- Coordinated pharmacy financial operations including payment posting corrections, reconciliation, and account adjustments.
- Worked closely with financial analysts and pharmacy staff to resolve discrepancies and improve operational accuracy.
- Retrieved and reviewed EOBs and insurance remits to support claims reconciliation and accurate account maintenance.
- Created accounts, processed charges and credits, and maintained detailed financial documentation.
- Generated reports and tracking documents to support operational workflows and team productivity.
- Enhanced communication and collaboration across departments to improve issue resolution and workflow efficiency.
Pharmacy Technician
Integris Southwest Medical Center
07.2014 - 07.2022
- Assisted pharmacists with medication dispensing, prescription processing, inventory management, and customer support.
- Processed insurance claims, resolved third-party billing issues, and maintained accurate patient records.
- Managed inventory, medication ordering, and stock replenishment to support pharmacy operations.
- Trained new team members on pharmacy procedures, workflow standards, and customer service expectations.
- Maintained accuracy and compliance while supporting high-volume pharmacy operations.
Education
General Education -
Southeast High School
Oklahoma City, OK05-2010
Skills
- Pharmacy Operations & Workflow Optimization
- Financial Reconciliation & Payment Posting
- EOB & Claims Analysis
- Account Management
- Reporting & Data Analysis
- Root Cause Analysis
- Process Improvement
- Vendor & Third-Party Coordination
- Transaction Review & Auditing
- Cross-Functional Collaboration
- Microsoft Excel & Financial Reporting
- Customer & Patient Support
Timeline
Pharmacy Analyst I
Integris Baptist Medical Center
10.2023 - Current
Coordinator Pharmacy Operations
Integris Health Baptist
07.2022 - 10.2023
Pharmacy Technician
Integris Southwest Medical Center
07.2014 - 07.2022
General Education -
Southeast High School