Christina Barhorst
Milford,MI
Summary
Dynamic General Manager with a proven track record at Questventures, adept at enhancing customer retention and operational efficiency. Skilled in leadership and problem resolution, I successfully implemented training programs that elevated service quality and fostered team engagement, driving significant sales growth and cultivating strong client relationships.
Overview
21
21
years of professional experience
Work History
General Manager
Questventures, Gravity Bar & Grill
Milford MI
12.2003 - 11.2023
- Oversaw daily operations, ensuring high standards of service and food quality.
- Developed staff training programs to enhance service efficiency and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed financial reports to identify trends and inform strategic decision-making.
- Fostered a positive work environment through effective team communication and leadership.
- Managed vendor relationships, negotiating contracts to achieve cost savings and improve supply chain reliability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Server Manager
Questventures, Hector & Jimmy’s
Milford MI
09.2002 - 12.2003
- Supervised daily operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored staff on best practices for hospitality and food safety standards.
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Collaborated with kitchen staff to streamline communication, enhancing overall dining experience for guests.
- Led initiatives to improve workplace morale, boosting team engagement and productivity levels across shifts.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Liaised between servers and upper management to address issues and manage challenges.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Education
No Degree - Medical Assistant
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Westerville North High School
Westerville, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Client relations
- Customer retention
Timeline
General Manager
Questventures, Gravity Bar & Grill
12.2003 - 11.2023
Server Manager
Questventures, Hector & Jimmy’s
09.2002 - 12.2003
No Degree - Medical Assistant
Oakland Community College
High School Diploma -
Westerville North High School