Christina Barnum
Waco,TX
Summary
Coordinates, distributes and monitors the tracking of police records requests to governmental agencies and the general public based on the Texas Public Information Act.
Overview
29
29
years of professional experience
Work History
Police Open Records Specialist
City of Waco Police Department
Waco, Texas
11.2009 - Current
- Processed requests from authorized personnel for access to confidential information.
- Verified documents and associated records to catch and resolve discrepancies.
- Pulled police records and transferred information to appropriate parties.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Maintained up-to-date filing systems in accordance with organizational policies.
- Assisted in the development of records retention schedules, ensuring compliance with regulatory requirements.
- Conducted periodic audits of the existing records system to identify areas for improvement.
- Retrieved documents and files from records rooms and online databases.
- Coordinated the transfer of records between departments, ensuring secure and timely delivery.
- Archived inactive records according to established procedures.
- Generated spreadsheets to track data related to records management.
- Recorded and processed payments by company and customers.
- Provided file, document and record access to appropriate personnel.
- Implemented security measures to protect sensitive information from unauthorized access or disclosure.
- Located and retrieved files, assisting public with general information.
- Mentored junior team members and managed employee relationships.
- Monitored compliance of recordkeeping processes across departments.
- Scanned paper documents into digital formats as needed.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Trained new staff on record management systems and processes, enhancing team efficiency.
- Prepared reports to document recordkeeping activities.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Monitored access to confidential records, ensuring adherence to privacy policies.
- Handled incoming calls and directed callers to appropriate department or employee.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Created databases for storing electronic documents in a secure manner.
Police Dispatcher and Dispatch Supervisor
City of Waco Police Department
Waco, Texas
10.1995 - 11.2009
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Assisted with investigations by providing detailed call logs and recordings as requested.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Trained new employees on basic operations of the police radio console and CAD system.
- Provided support to officers by relaying critical information during emergencies.
- Operated telephone switchboard systems for routing incoming calls appropriately.
- Advised personnel about accidents, weather conditions or other hazards.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Reviewed daily activity reports submitted by officers in order to maintain accurate records of events.
- Researched vehicle, wanted and missing persons information.
- Used radio, telephone and computer system to update first responders with new information.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Tracked call logs and shift data to enter into computer system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Mentored junior team members and managed employee relationships.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Skills
- Records retention scheduling
- Information retrieval
- Records management
- Audit preparation
- Records management systems
- Privacy policy expertise
- Research
- Confidentiality protocols
- Legal requirements
- Archiving techniques
- Electronic filing systems
- File indexing
- Compliance monitoring
- Document scanning
- Database maintenance
- Records destruction
- Digital preservation
- Physical records storage
Timeline
Police Open Records Specialist
City of Waco Police Department
11.2009 - Current
Police Dispatcher and Dispatch Supervisor
City of Waco Police Department
10.1995 - 11.2009