Sue Sheehan
Whittemore,MI
Summary
Detail-oriented Records Management Specialist with over 7 years of experience in maintaining and securing sensitive data. Expertise in records retention, compliance, and confidentiality standards, ensuring adherence to privacy policies. Proven ability to collaborate effectively with teams to achieve organizational goals while maintaining integrity and efficiency.
Overview
13
13
years of professional experience
Work History
Records Specialist
Kalitta Air
01.2018 - Current
- Achieved compliance with regulatory standards through effective records management.
- Enhanced document retrieval by implementing streamlined filing systems and processes.
- Trained staff on record management protocols to improve database utilization.
- Ensured accuracy of records through regular audits and updates.
- Converted paper records to digital formats, improving accessibility and storage efficiency.
- Exceeded performance metrics for speed, accuracy, and completeness in records management.
Customer Service Representative
PTI
01.2013 - 01.2018
- Improved customer satisfaction through effective resolution of inquiries and complaints.
- Streamlined interdepartmental communication, enhancing service delivery times significantly.
- Mentored new team members on effective customer engagement and support strategies.
- Reduced response times for customer queries by implementing process improvements.
- Managed high-stress situations, maintaining professionalism while resolving conflicts efficiently.
- Promptly addressed customer requests, providing accurate product and service information.
Education
Associate of Applied Science - Medical Secretary
Kirtland Community College
Grayling, MI12-2012
Graduate Certificate - Office Assistant
Kirtland Community College
Grayling, MI12-2012
Graduate Certificate - Medical Clerk
Kirtland Community College
Grayling, MI12-2012
Skills
- Legal requirements
- Audit preparation
- Document scanning
- Compliance monitoring
- Records management
- Records management systems
- Research
- Records retention scheduling
- Physical records storage
- File indexing
- Records destruction
- Clerical skills
- Filing systems
Timeline
Records Specialist
Kalitta Air
01.2018 - Current
Customer Service Representative
PTI
01.2013 - 01.2018
Associate of Applied Science - Medical Secretary
Kirtland Community College
Graduate Certificate - Office Assistant
Kirtland Community College
Graduate Certificate - Medical Clerk
Kirtland Community College