Richard Dunn
Los Angeles,CA
Summary
Detail-oriented Data Entry Clerk with 10+ years of experience in accurate data management, error correction, and maintaining data integrity. Proficient in Microsoft Office and data systems, with strong analytical skills and a keen attention to detail. Experienced in streamlining processes, ensuring compliance, and multitasking in fast-paced environments while delivering reliable results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Records Specialist
American Tax Solutions
01.2023 - 12.2023
- Detail-oriented professional specializing in document examination for accuracy, completeness, and regulatory compliance.
- Verified the correctness of information and identified and corrected errors, Achieving a 99% compliance and accuracy rate
- Organized and maintained records systematically, reducing search time by 20%
- Ensured the integrity and confidentiality of sensitive information
- Possessed strong analytical skills and a keen eye for detail
- Effectively managed and safeguarded extensive documentation
Billing Support, Tier II Technical Support
Alorica
01.2018 - 12.2020
- Mentored and guided junior team members in call center best practices, decreasing days to proficiency by 2
- Trained and highly skilled in diagnosing and troubleshooting 4G/5G connection issues
- Managed over 60 customer interactions daily, efficiently resolving billing inquiries and disputes
- Achieved a 90% customer satisfaction rating through personalized, courteous, and effective service
- Troubleshot and replaced tablets, smartphones, and computers across various operating systems, including Android, iOS, OSX, and Windows
Technical Support, Systems Admin
Schat Communications
Bishop, CA
01.2015 - 12.2018
- Acted as a technical consultant, advising and implementing the virtualization of servers, resulting in over $5K in electrical and maintenance cost savings
- Configured and installed PoE cameras, set up the camera server, and managed storage, ensuring comprehensive security surveillance for the business
- Programmed the restaurant menu using the Micros POS system, streamlining order-taking processes and saving clients over 3 hours of work weekly
- Set up and configured a PowerDNS recursor, improving network efficiency and reliability
- Diagnosed and repaired several Windows machines, providing essential technical support and ensuring operational continuity
- Updated software and firmware for MikroTik routers, radios, and wireless DSL systems, troubleshooting and diagnosing connection issues to maintain network performance
Education
Some College (No Degree) - Computer Science, Information Technology
Victor Valley College
Skills
- Document Scanning
- Database Maintenance
- Compliance Monitoring
- Records Management Systems
- Software Applications
- File Retrieval
- Research abilities
- Report Generation
- Legal requirements
- Filing System Organization
- Computer operations
- Clerical skills
- Document analysis
Certification
CompTIA A+ Certified Computer Professional in the area of maintainance, repair, and standard operation.
Languages
English
Professional
Timeline
Records Specialist
American Tax Solutions
01.2023 - 12.2023
Billing Support, Tier II Technical Support
Alorica
01.2018 - 12.2020
Technical Support, Systems Admin
Schat Communications
01.2015 - 12.2018
Some College (No Degree) - Computer Science, Information Technology
Victor Valley College
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