CHRISTINA BECKER
Orlando,FL
Summary
Quality-driven professional with my professional experience in the administrative medical field, I have learned the importance of organization, punctuality and accuracy.
Effective communicator skilled in strengthening relationships with both clients and coworkers. Strong reading comprehension and problem solving skills. Familiar with competitive use of social media platforms, as well as reaching clients on a personal level to ensure professional rapport is upheld. Public Personality with exceptional organization skills familiar with answering calls on multiple lines, bridging the communication gap between clients, providers and legal aid as well as creating systems of order to ensure accuracy and functionality in the workplace.
Overview
34
34
years of professional experience
Work History
Care Coordinator
Included Health
Orlando, FL
02.2022 - Current
- Help members navigate there health plans.
- Answer inbound calls
- Review member medical claims, help member understand medical claims and benefits.
- Provide member with network providers.
- Open cases in members account for expert medical opinion programs.
- Educate members on all of there benefits from employer.
- Educated clients on available resources and services within their communities.
- Communicated with patients with compassion while keeping medical information private.
PREVIOUS OFFICE MANAGER/CORPORATE LIAISON/ SCHEDULING SUPERVISOR
STANDUP MRI OF ORLANDO
Orlando, FL
01.2011 - Current
- Manage the administrative daily workflow of a busy medical office
- Problem solving, Coordinating changing procedures with an out of state corporate headquarters, efficiently communicating changes in protocols to office staff, creating monthly work schedules for all employees, monitoring payroll, processing patient paperwork, creating electronic medical records charts, accepting various forms of payment, appointment scheduling, delegating medical records, notating/completing deposits, and updating transaction logs, executing disciplinary action when necessary
- Ensure efficiency through proper communication with radiologists, doctors, attorneys and insurance companies.
- Set and confirmed 40 customer appointments.
- Managed schedules of team of 25 personnel to keep shifts properly staffed.
ADMINISTRATIVE ASSISTANT/PATIENT CARE COORDINATOR/MEDICAL RECORDS
STANDUP MRI NEW YORK & RELATED ENTITIES
New York, NY
01.2003 - 01.2011
- Executed clerical and administrative duties which included schedule maintenance, answering multiple lines, completing multiple tasks expeditiously, prepping charts for physicians and radiologists, billing and coding charges, creating and maintaining current electronic medical records for patients, delegating orders dictated by medical professionals.
- Assisted with day-to-day operations and handled business management, staffing sales and customer service.
PATIENT CARE COORDINATOR/OFFICE RECEPTION/MEDICAL BILLING
BROADWAY OPEN MRI Amityville
, NY19
01.1991 - 01.2003
- Executed clerical and administrative duties which included schedule maintenance, billing and coding charges, creating and maintaining current electronic medical records for patients, delegating orders dictated by medical professionals
Education
High School Diploma -
Walter G O'connell Copiague High School
Copiague, NY01.1998
Skills
- Customer engagement and support
- Time management skills
- Superb active listening abilities
- Phone inquiries
- Administrative duties
- Service scheduling
- Customer relations understanding
- Scheduling and calendar management
- Data entry
Languages
Timeline
Care Coordinator
Included Health
02.2022 - Current
PREVIOUS OFFICE MANAGER/CORPORATE LIAISON/ SCHEDULING SUPERVISOR
STANDUP MRI OF ORLANDO
01.2011 - Current
ADMINISTRATIVE ASSISTANT/PATIENT CARE COORDINATOR/MEDICAL RECORDS
STANDUP MRI NEW YORK & RELATED ENTITIES
01.2003 - 01.2011
PATIENT CARE COORDINATOR/OFFICE RECEPTION/MEDICAL BILLING
BROADWAY OPEN MRI Amityville
01.1991 - 01.2003
High School Diploma -
Walter G O'connell Copiague High School
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