Christina Berger
Killeen,TX
Summary
Results-driven service supervisor with a proven track record in enhancing customer satisfaction and streamlining workflows. Expertise in team building and conflict resolution to ensure high service standards.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor Service Department
All American Chevrolet
Killeen, TX
08.2016 - 07.2019
- Streamlined workflow processes, improving efficiency in vehicle servicing and customer satisfaction.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Resolved customer inquiries and complaints promptly, enhancing overall service experience.
Lead Sales Cashier
Family Christian Bookstore
Killeen, TX
02.2016 - 06.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and providing recommendations.
- Collaborated with team members to ensure effective store operations.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Answered questions about store policies and addressed customer concerns.
Cashier
Ft. Hood Thrift Shop
Killeen, TX
03.2013 - 12.2014
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained organized checkout area, promoting a clean and welcoming environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Business Administration
Dallas Community College District
Dallas, TX05-2010
Skills
- Goal oriented
- Staff management
- Customer service
- Team building
- Conflict resolution
Timeline
Supervisor Service Department
All American Chevrolet
08.2016 - 07.2019
Lead Sales Cashier
Family Christian Bookstore
02.2016 - 06.2016
Cashier
Ft. Hood Thrift Shop
03.2013 - 12.2014
Associate of Science - Business Administration
Dallas Community College District