Christina Blackburn
Mount Clare
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
T-Body Auto Repair
Mount Clare, WV
02.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided accurate information regarding services and pricing, supporting informed decision-making.
- Streamlined appointment scheduling process, improving workflow and reducing wait times.
- Received and process acceptable payment methods
- Collaborated with technicians to ensure timely completion of repairs, enhancing service delivery quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Business Development Center Representative
Harry Green Chevrolet Nissan
Clarksburg, West Virginia
08.2023 - Current
- Managed inbound customer inquiries, providing accurate information on vehicle options and financing solutions.
- Developed and maintained relationships with potential customers through effective follow-up communication strategies.
- Streamlined appointment scheduling system to improve efficiency in handling customer visits and inquiries.
- Analyzed customer feedback to enhance service offerings and improve overall satisfaction rates.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
Cook/Prep
The Office Bar and Grill
Jane Lew, West Virginia
07.2023 - 12.2023
- Prepared diverse menu items, ensuring quality and presentation standards.
- Collaborated with team to streamline kitchen operations and improve service efficiency.
- Monitored compliance with health regulations, ensuring a safe dining environment for guests.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Assistant
FirstEnergy
Fairmont, West Virginia
02.2022 - 05.2023
- Provided exceptional customer service to resolve inquiries and issues efficiently.
- Analyzed customer feedback to identify areas for service improvement.
- Developed and maintained comprehensive knowledge of products and services.
- Led initiatives to improve customer satisfaction through targeted solutions.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Contractor
Innosource
Fairmont, West Virginia
03.2021 - 02.2022
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Documented customer interactions accurately in CRM systems, ensuring data integrity and accessibility.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and issues.
- Participated in ongoing training initiatives to stay updated on industry trends, product developments, and best practices in customer service delivery.
Merchandising Service Coordinator Manager
Ulta
Bridgeport, West Virginia
12.2019 - 02.2021
- Unloaded and processed merchandise off of weekly truck.
- Developed and maintained effective communication channels with team members and management.
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Assisted in training new staff on operational procedures and company policies.
- Assessed customer needs and developed solutions to meet needs.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier/Server/Busser
Country Roads Grill
Bridgeport, West Virginia
10.2019 - 02.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with kitchen staff to ensure timely order fulfillment and customer satisfaction.
- Monitored cleanliness and organization of checkout area, enhancing overall store presentation.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Manager
Chester's Chicken
Quiet Dell, West Virginia
02.2018 - 08.2018
- Led daily operations to ensure efficient food preparation and service standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management processes to reduce waste and optimize supplies.
- Developed team schedules to enhance labor efficiency and meet peak demand periods.
- Oversaw quality control measures to maintain high food safety standards and compliance.
Manager
ExxonMobil
Quiet Dell, West Virginia
02.2018 - 08.2018
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Black Bear Express
Anmoore, West Virginia
02.2018 - 08.2018
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier
ExxonMobil
Quiet Dell, West Virginia
05.2017 - 02.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Trained new cashiers on operational procedures and best practices.
- Developed promotional displays to enhance product visibility and sales opportunities.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Bridgeport High School
Bridgeport, West Virginia05-2006
Skills
- Team Building
- Quality Assurance
- Customer Service
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Microsoft outlook
- De-escalation techniques
Timeline
Customer Service Representative
T-Body Auto Repair
02.2025 - Current
Business Development Center Representative
Harry Green Chevrolet Nissan
08.2023 - Current
Cook/Prep
The Office Bar and Grill
07.2023 - 12.2023
Customer Service Assistant
FirstEnergy
02.2022 - 05.2023
Contractor
Innosource
03.2021 - 02.2022
Merchandising Service Coordinator Manager
Ulta
12.2019 - 02.2021
Cashier/Server/Busser
Country Roads Grill
10.2019 - 02.2020
Manager
Chester's Chicken
02.2018 - 08.2018
Manager
ExxonMobil
02.2018 - 08.2018
Manager
Black Bear Express
02.2018 - 08.2018
Cashier
ExxonMobil
05.2017 - 02.2018
High School Diploma -
Bridgeport High School