Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHRISTINE DHABALT

Galesburg,IL

Summary

Dedicated customer service representative skilled in transaction accuracy, problem resolution, and effective communication. Proven ability to enhance customer loyalty and satisfaction through attentive service. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

1
1
Language
2
2
years of professional experience

Work History

Customer Service Representative

Community State Bank
Galesburg, Illinois
10.2025 - Current
  • Resolved customer complaints promptly, enhancing loyalty and trust.
  • Assisted customers with account inquiries and transaction requests to boost retention.
  • Processed customer transactions accurately to minimize errors and ensure efficiency.
  • Educated customers on banking products and services to improve understanding.

  • Answered inquiries with accurate information regarding available products and services.
  • Processed customer transactions each day, ensuring smooth operations., ensuring timely service delivery.
  • Promoted high satisfaction by providing knowledgeable and friendly service.
  • Delivered exceptional customer service to maintain positive relationships.

Customer Service Representative

Farmers State Bank of Western Illinois
New Windsor , IL
11.2024 - 04.2025
  • Assisted clients with account openings and transactions.
  • Processed loan applications and gathered necessary documentation.
  • Educated customers on banking products and services available.
  • Managed daily cash handling and balanced cash drawers.
  • Collaborated with team members on customer service strategies.
  • Resolved customer inquiries and concerns in a timely manner.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Helped customers understand and use mobile applications and online banking.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Modified customer accounts by updating information and preferences based on client requests.
  • Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
  • Reconciled cash and checks against computer records at end of shift.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Developed excellent rapport with custom builders to expand opportunities for growth.

Education

GED -

Carlsandburg College
Galesburg, IL
06-1984

Some College (No Degree) - Business Management

Carl Sandburg College
Galesburg, IL

Skills

  • Customer service
  • Fraud investigation
  • Account management
  • Customer relationship management
  • Team collaboration
  • Transaction accuracy
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Cold calling
  • Relationship building and rapport
  • Verbal and written communication
  • Team building
  • Issue resolution
  • Client relationship building

Languages

English
Professional

Timeline

Customer Service Representative

Community State Bank
10.2025 - Current

Customer Service Representative

Farmers State Bank of Western Illinois
11.2024 - 04.2025

GED -

Carlsandburg College

Some College (No Degree) - Business Management

Carl Sandburg College
CHRISTINE DHABALT