Christina Boeske
Summary
Dedicated customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Chair King Backyard Store
Houston, Texas
12.2023 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Shift Manager
Papa John's
Houston, TX
06.2012 - 07.2020
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Worked in a fast paced environment, collaborating with a team, and completing extensive cash handling leading to increased responsibility as a key holder.
- Managing and updating customer and order information with accuracy.
Education
High School Diploma -
Klein Oak High School
Spring, TX06.2013
Skills
- Data Entry
- Multi-Task Management
- Complaint Resolution
- Critical Thinking
- Typing Proficiency
- Google Workspace
- LiveChat
- MS Word, Excel, Powerpoint
Timeline
Customer Service Representative
Chair King Backyard Store
12.2023 - 02.2024
Shift Manager
Papa John's
06.2012 - 07.2020
High School Diploma -
Klein Oak High School
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