CHRISTINA BOYD
Buffalo,New York
Summary
I am an energetic, passionate and motivated professional with extensive years of leadership experience. Self-directed and organized, able to multi-task and delegate responsibilities to achieve objectives.
Overview
12
12
years of professional experience
Work History
Patient Engagement Specialist (Call Center)
Catholic Health
144 Oak Street Buffalo, NY
04.2024 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Verifying Patient Health Insurance
Out Patient Scheduler (Float)
Strong Hospital (URMC)
601 Elmwood Rochester, NY
01.2023 - 04.2024
- Out Patient checking in / checking out and rescheduling appointments
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
- Answering Incoming telephone calls to offer office information answer questions, and direct calls to staff.
- Making reminder appointment calls
- Paging Providers
- Filing, Faxing and Scanning documents
- Data entry
- Telephone encounters
- Sending / Requesting referrals
- Float between different locations as needed
Call Center Customer Service Representative
Spectrum
1393 Mt Hope, Rochester NY
05.2021 - 01.2023
- Responsible inbound
- Billing assistance
- De-escalating irate consumers
- Creating IT tickets
- Upgrading devices / Trade in
- Device protection support
Technical Support Representative ( Call Center)
ADT Security
285 Thruway Park Dr, Rochester, NY
05.2019 - 05.2021
- Responsible inbound / outbound calling
- De-escalating irate consumers
- Billing assistance
- Troubleshooting / screen sharing / scheduling service tech's
Team Lead ( Call Center )
Maximus
907 Elmgrove Rd. Rochester, NY
10.2016 - 05.2019
- Responsible for zone coverage
- De-escalating irate consumers
- Identifying and reporting widespread issues and trends
- Coaching and developing agents to reach goals
- Assisting management with developing plans to increase agent efficiency
Customer Service Agent ( Call Center )
Xerox
Temporary Assignment
04.2016 - 08.2016
- Inbound call
- Document daily work done in communication log
- Billing assistance
- Account upgrades
- Troubleshooting
- Managed escalated calls
Assistant Manager
Family Dollar
Rochester, NY
02.2015 - 04.2016
- Opened /closed store
- Managed large amounts of money
- Bank deposits
- Provided Customer Service
- Assist in keeping store clean
- Answered phones
- Checked in on vendors
- Ordered store merchandise
Customer Service Representative
Lincare Medical Center
San Antonio, TX
04.2012 - 08.2015
- Answered multiple phone lines,
- Faxing/ Filing
- Verifying patient insurance
- Dispatched out to Service Representative
- Arranged for patients to be set up on nebulizer/ oxygen
Education
No Degree -
Monroe Community College
Rochester, NY09.2016
High School Diploma -
Victory Learning Center
San Antonio, TX06.2012
Skills
- HIPAA Compliance
- Medical Records Verification
- Critical Thinking
- Medical Billing
- Clinical Support
- Administrative Support
Timeline
Patient Engagement Specialist (Call Center)
Catholic Health
04.2024 - Current
Out Patient Scheduler (Float)
Strong Hospital (URMC)
01.2023 - 04.2024
Call Center Customer Service Representative
Spectrum
05.2021 - 01.2023
Technical Support Representative ( Call Center)
ADT Security
05.2019 - 05.2021
Team Lead ( Call Center )
Maximus
10.2016 - 05.2019
Customer Service Agent ( Call Center )
Xerox
04.2016 - 08.2016
Assistant Manager
Family Dollar
02.2015 - 04.2016
Customer Service Representative
Lincare Medical Center
04.2012 - 08.2015
No Degree -
Monroe Community College
High School Diploma -
Victory Learning Center