Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CARD USE VERIFICATION FORM
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Karen Dogans

RACINE,WI

Work Preference

Desired Job Title

Patient Engagement Remote Call Center RepPatient Access Service Representative

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: RACINE, WISouth Milwaukee, WI
Open to relocation: No

Important To Me

Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off4-day work weekPaid sick leave401k matchFlexible work hours

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

Patient Engagement Remote Call Center Rep

Froedtert Theda Care
Wauwatosa, WI
05.2024 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Handled high-volume inbound calls, ensuring efficient resolution of customer inquiries and concerns.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Patient Access Service Representative

Froedtert Health
Wauwatosa, WI
01.2018 - 04.2024
  • Coordinated insurance verification, resolving discrepancies to enhance patient experience.
  • Streamlined appointment scheduling, improving access for patients and reducing wait times.
  • Facilitated patient registration processes to ensure accurate and timely data entry.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patients' medical record.
  • Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
  • Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
  • Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.

Patient Service Representative

Ascension Medical Group - New Berlin
New Berlin, WI
04.2017 - 12.2017
  • Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Used EPIC software to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through My Chart requests.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health .
  • Co-pay collection along with balancing deposits and credit card payments each day.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

Patient Service Associate

Lifebridge Health Sinai Hospital ER 7
Baltimore, MD
12.1997 - 08.2026
  • Performed individual pod clerical/secretarial duties along with patient registration for ER visits
  • Data entry of demographic and medical insurance information
  • Copay and self pay monies collection
  • Insurance verification
  • Assemble patient discharged records for billing and doctor's completion/signature purposes
  • Liaison between ER change nurse, physicians and HOC nurse to coordinate in house ER admits

Patient Service Representative

Aurora Medical Group
Kenosha, WI
10.2015 - 12.2016
  • Improved patient satisfaction by providing exceptional customer service during check-in and check out processes
  • Entered patient demographic and insurance data into electronic medical record system.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.

Patient Service Advocate - Team Lead

Lifebridge Heatlh Sinai Hospital ER 7
Baltimore, MD
04.2012 - 07.2013
  • Supervised a team of 21 Full Time, Part Time and PRN staff members
  • Overseen ER patient registration procedures to ensure smooth workflow
  • Assumed Patient Service Associate role during staff low censuses, absences or peak registration volumes
  • Assisted with onboarding new Patient Service Associates
  • Monthly 1:1 associate performance and time and attendance reviews
  • Aided manager with yearly performance reviews
  • Act as liaison between patients, physicians and clinical team

Education

High School Diploma -

Willaim Horlick High School
Racine, WI
06-1982

Skills

  • EPIC registration system
  • Time management system
  • Workforce management system
  • Phone communication system
  • Meeting messaging system
  • Customer relationship management
  • Fax communication
  • Healthcare communication
  • HIPAA compliance knowledge

Accomplishments

Proficient in Microsoft Word and Outlook suites, Kronos/UKG time management/payroll, EPIC registration, Calabrio One workforce management, WebEx meeting and messaging, Cisco phone communication and RightFax systems

Timeline

Patient Engagement Remote Call Center Rep

Froedtert Theda Care
05.2024 - Current

Patient Access Service Representative

Froedtert Health
01.2018 - 04.2024

Patient Service Representative

Ascension Medical Group - New Berlin
04.2017 - 12.2017

Patient Service Representative

Aurora Medical Group
10.2015 - 12.2016

Patient Service Advocate - Team Lead

Lifebridge Heatlh Sinai Hospital ER 7
04.2012 - 07.2013

Patient Service Associate

Lifebridge Health Sinai Hospital ER 7
12.1997 - 08.2026

High School Diploma -

Willaim Horlick High School

CARD USE VERIFICATION FORM

  • Program Sponsor: Froedtert ThedaCare Health, Inc.
  • Karen E Dogans (# 33452965)
  • 1135 CARLISLE AVE
  • RACINE, WI 53404
  • Date Printed: 2026-03-14
  • TOLL-FREE FAX: 877-353-9236
  • Questions? login.wageworks.com
  • Or, mail to Claims Administrator, PO Box 14053, Lexington, KY 40512
  • INSTRUCTIONS
  • IRS regulations require that 100% of your card transactions be verified (to show your plan benefits were used to pay for eligible expenses). If you are not able to verify your card transactions, then you are required to repay your account. Failure to submit sufficient proof or repayment may result in suspension or loss of your card privileges and possibly tax penalties.
  • 1. For each unverified card transaction below, do one of the following:
  • A. Submit a detailed / itemized receipt, health plan or insurance company Explanation of Benefits (EOB) or other proof of service. A credit card receipt is not sufficient.
  • I. Your detailed receipt must include: date of service, description of service, patient name, provider name and your cost (amount of patient financial responsibility).
  • Ii. Please note the corresponding CARD ID number on each receipt or substitute receipt to ensure desired processing.
  • B. Submit a repayment check in the amount of the unverified card transaction. Your check should be made out to: WageWorks.
  • 2. Submit this form along with your receipt or repayment check as soon as possible.
  • CERTIFICATION
  • I certify that the information on this form is accurate and complete.
  • ABOUT YOUR ORIGINAL CARD TRANSACTION
  • Date: 2026-01-29
  • Merchant/Provider: WISNOVA RACINE
  • Transaction Amount: $290.00
  • Unverified Amount: $290.00
  • RECEIPT OR REPAYMENT NEEDED
  • What are you submitting for this card transaction?
  • Actual Receipt OR Substitute Receipt
  • Check to Repay Amount
  • Amount of Receipt or Check Submitted: $
  • CARD ID: 347327751
  • HOW TO RESOLVE A CARD TRANSACTION THAT REQUIRES A RECEIPT OR REPAYMENT
  • IRS regulations require that 100% of your card transactions be verified (to show your plan benefits were used to pay for eligible expenses).
  • Your options to resolve each card transaction listed above are:
  • 1. Submit a copy of the detailed receipt for the actual card transaction that contains the service date, service description, patient name, provider name and your cost.
  • 2. Submit a copy of any number of substitute receipt(s) for any eligible products and services that you did not and will not pay for using funds in your health care account.
  • A. The receipt(s) must include the service date, service description, patient name, provider name and your cost (amount of patient financial responsibility).
  • B. The substitute receipt(s) must be for an eligible expense incurred by an eligible dependent during the same coverage period as the card transaction to be verified.
  • 3. Send a check to repay your account for the above amount if you no longer have the detailed receipt or if you accidentally used your card to pay for ineligible expenses.
  • A. The amount that is repaid will be available to pay for other eligible expenses you incur during your plan year.
  • Any amount of card transactions that remains unverified 90 days after the card transaction date will be automatically deducted from any future Pay Me Back claim payments.
  • Reminder: Failure to submit appropriate proof or repayment for your card transactions will result in suspension / loss of your card privileges and possibly tax penalties.
  • DR 1
  • PS 30171
  • AH 33452965
  • 2026-03-14