Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Christina Bradley

Jacksonville, FL,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Business OwnerCustomer Service Specialist Shift Manager Outside Sales

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Jacksonville, FL, FL, US
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k match

Summary

Dynamic business owner with a proven track record at Sassy Scrubbers, excelling in customer relations and strategic planning. Enhanced revenue through innovative service improvements and effective team leadership. Skilled in operations management and negotiation, consistently achieving high client satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Business Owner

Sassy Scrubbers
Jacksonville, FL
04.2025 - Current
  • Managed daily operations, ensuring efficient workflow and high-quality service delivery.
  • Developed and implemented cleaning protocols to enhance customer satisfaction and safety standards.
  • Supervised staff training programs, improving team performance and operational knowledge.
  • Established inventory management systems to optimize supply chain efficiency and reduce costs.
  • Analyzed customer feedback to drive service improvements and enhance product offerings.
  • Cultivated relationships with suppliers, negotiating terms for better pricing and service reliability.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.

Shift Manager

Papa John's Pizza
Jacksonville, FL
01.2023 - 08.2025
  • Supervised team members to ensure quality food preparation and customer service standards.
  • Managed inventory levels, reducing waste through effective stock management practices.
  • Trained new staff on operational procedures and safety protocols for efficient workflow.
  • Implemented process improvements that enhanced order accuracy and reduced delivery times.
  • Conducted performance evaluations to mentor staff and promote professional growth within the team.
  • Developed shift schedules to optimize labor costs while meeting peak demand periods.
  • Resolved customer complaints promptly, strengthening customer satisfaction and retention rates.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Customer Service Specialist

Welcome Food Store
Jacksonville, FL
05.2025 - 05.2026
  • Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
  • Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
  • Managed inventory levels, ensuring timely restocking of shelves to meet customer demand.
  • Collaborated with team members to maintain cleanliness and organization throughout the store.
  • Processed transactions quickly and accurately using point-of-sale systems to streamline checkout process.
  • Provided training and support to new staff, fostering a collaborative work environment.
  • Implemented feedback mechanisms from customers to identify areas for service improvement.
  • Monitored sales trends to recommend promotions or adjustments to product displays effectively.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Outside Sales

Apex Auto Glass
Jacksonville, FL
01.2022 - 10.2022
  • Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
  • Provided exceptional support for outside sales representatives during peak periods or absences, ensuring continued success in meeting quotas and targets.
  • Reduced administrative burden on outside sales representatives through efficient coordination of travel arrangements for client meetings and industry events.
  • Provided exceptional support to outside sales representatives, enabling them to focus on generating new business opportunities.
  • Provided comprehensive support for outside sales representatives, enabling them to close deals more effectively.
  • Partnered with outside sales teams to coordinate joint efforts on key accounts and expand overall market presence.
  • Trained new Outside Sales Associates on best practices for successful selling techniques, improving team performance overall.
  • Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
  • Supported outside sales representatives in achieving their targets by providing timely technical assistance as needed.
  • Qualified leads and set up customer appointments for outside sales team.

Education

GED -

FSCJ
Jacksonville, FL
05-2026

Skills

Customer service

Customer relations

Attention to detail

Driven and determined

Entrepreneurial personality

Relationship building

Work Planning and Prioritization

Team collaboration and leadership

Performance improvement

Project management

Business development

Strategic Decision-making

Issue resolution

Professional networking

Budget control

Operations management

Social media marketing

Bookkeeping

Quality assurance

Cost control and budgeting

Staff hiring

Financial management

Sales development

Negotiation and persuasion

Strategic planning

Timeline

Customer Service Specialist

Welcome Food Store
05.2025 - 05.2026

Business Owner

Sassy Scrubbers
04.2025 - Current

Shift Manager

Papa John's Pizza
01.2023 - 08.2025

Outside Sales

Apex Auto Glass
01.2022 - 10.2022

GED -

FSCJ

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