Dynamic former home care agency owner with a focus on individualized care and client relationship management. Skilled in developing compliant operations, client advocacy, advising families on care options, addressing client concerns, ensuring high satisfaction and quality outcomes.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Healing Hearts Care and Support
Germantown, Maryland
01.2017 - 06.2026
Founded and operated a licensed home care agency providing non-medical and skilled services to seniors, individuals with health challenges and/or disabilities, and post-acute clients.
Managed business operations, ensuring efficiency and compliance with health regulations.
Built and retained a high-performing, knowledgeable team of health care professionals.
Cultivated partnerships with hospitals, rehabilitation centers, assisted living facilities, and case managers to enhance client care pathways.
Developed individualized care plans in collaboration with families and clinicians to ensure quality, appropriate, person centered care.
Addressed client and family concerns, achieving high satisfaction and maintaining continuity of care.
Advocated for seniors and vulnerable clients throughout the medical community and healthcare system.