CHRISTINA BRISCOE
Oxford,MS
Summary
Results-driven operations and business development professional. Proven ability to lead office operations, manage budgets, oversee HR functions, and drive team performance. Adept at building strong client and referral relationships, developing staff, and implementing systems that improve efficiency and outcomes. Known for a hands-on leadership style, mission-driven work ethic, and the ability to wear many hats in fast-paced environments. Certified in Five Behaviors of a Cohesive Team with a track record of developing high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Arden Home Health
07.2025 - Current
- Contributed to the growth and development of an emerging home health organization, driving new account development and monthly SOC goal attainment
- Managed office budget and tracked expenses in alignment with organizational targets
- Mentored new hires and supported the growth and development of additional Account Executives
- Led the setup and company-wide rollout of a new CRM platform, improving sales tracking and account management
- Assisted in developing a centralized referral intake process to streamline operations and improve efficiency
- Developed and executed a statewide rollout of a new chemotherapy program, expanding service line offerings
Owner
Briscoe Tile of Oxford
01.2014 - Current
- Maintained bookkeeping and financial records using QuickBooks
- Prepared and managed annual taxes and expense reporting
- Created and sent client quotes and invoices, managing the full billing process
- Developed and maintained company social media
Account Area Manager
Baptist Hospice
05.2019 - 07.2025
- Managed and grew an assigned territory, cultivating and maintaining referral accounts across multiple care settings
- Oversaw hiring, onboarding, and ongoing support of new business development staff to ensure team productivity
- Coached and mentored sales employees to meet and exceed monthly Start of Care (SOC) goals
- Managed office budgets, including expense oversight, payroll approval, and mileage reimbursement
- Set and tracked quarterly goals for each office, aligning team activity with organizational growth targets
- Developed and implemented new business development strategies to drive census growth and market expansion
Office Manager
Baptist Hospice
10.2017 - 05.2019
- Managed day-to-day administrative and operational functions including payroll, hiring, onboarding, and HR file maintenance
- Oversaw employee certifications, invoicing, and contract management while maintaining office upkeep and inventory
- Coordinated referral intake and patient visit scheduling to support clinical team efficiency
- Executed HCHB back-office tasks, ensuring accurate and timely data management
- Managed office budget and tracked expenses to ensure fiscal accountability
- Delivered consistent customer service to patients, families, and referral partners
Receptionist
Animal Clinic of Oxford
01.2013 - 10.2017
- Managed high-volume phone lines and scheduled patient appointments efficiently
- Handled invoicing entry and collection
- Created and maintained the receptionist scheduling rotation
- Served as dedicated lead receptionist for Dr. Payne's breeding clientele, providing specialized client support
- Assisted with inventory and restocking as needed
- Stepped in to help Kennel and Tech area when short staffed
Skills
- Leadership & Management: Staff Development & Mentorship Hiring & Onboarding Performance Management Five Behaviors Certified Cross-Functional Collaboration
- Operations & Administration: Payroll Processing Budget Management Invoicing Expense Oversight Contract & Vendor Management Scheduling Inventory Management Organization
- Technology & Tools: Avimark QuickBooks Microsoft Office CRM Platforms Social Media Management
Certification
Five Behaviors of a Cohesive Team
Timeline
Senior Account Manager
Arden Home Health
07.2025 - Current
Account Area Manager
Baptist Hospice
05.2019 - 07.2025
Office Manager
Baptist Hospice
10.2017 - 05.2019
Owner
Briscoe Tile of Oxford
01.2014 - Current
Receptionist
Animal Clinic of Oxford
01.2013 - 10.2017