Results-driven professional with expertise in team leadership and customer relationship management. Demonstrated success in developing training materials that improve operational efficiency. Committed to supporting organizational growth and enhancing member satisfaction.
Overview
4
4
years of professional experience
Work History
EarthBar Team Lead
Woodside Racquet Club
Kansas City
01.2024 - Current
Promoted to a leadership position in recognition of a strong work ethic, and provided exceptional customer service.
Trained staff on customer service best practices and club policies.
Developed training materials for onboarding new team members effectively.
Implemented new processes to improve efficiency in team workflows.
Managed inventory levels for equipment and supplies at the racquet club.
Collaborated with management to enhance member engagement strategies and events.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Internal Medicine Administrative Intern
University of Kansas Medical Center
Kansas City
05.2022 - 09.2023
Participated in team meetings to discuss project updates and findings.
Supported administrative tasks using Microsoft Office Suite effectively.
Scanned documents into digital formats for storage on shared drives or emailing purposes.
Updated customer records in databases ensuring accuracy of information.
Assisted with event planning, support and execution of virtual and in-person engagements.
Organized and maintained digital filing systems for easy document retrieval.