Christina Bronson
Rome
Summary
Accomplished Senior Client Representative and Customer Service Manager with a proven track record at Bank of America and Burger King. Excelled in enhancing client satisfaction and team productivity through effective communication and problem-solving skills. Recognized for reliability and professionalism, significantly improving customer service metrics and fostering teamwork.
Overview
8
8
years of professional experience
Work History
Senior Client Representative
Bank of America
02.2020 - Current
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Maintained detailed records of client interactions, ensuring accurate documentation and follow-up actions were taken as needed.
- Championed process improvements within the department, resulting in increased efficiency and productivity among team members.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Words matter certified
- Future Leader Program
- Officer Title
Customer Service Manager
Burger King
12.2016 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Whitesboro High School
Marcy, NY06.2018
Skills
- Goal oriented
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Understanding customer needs
- Effective communication
- Relationship building
- Professionalism
Timeline
Senior Client Representative
Bank of America
02.2020 - Current
Customer Service Manager
Burger King
12.2016 - 02.2020
High School Diploma -
Whitesboro High School
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