Christina Brown

* Provide excellent customer service to members and providers for inquiries including but not limited to: benefits, eligibility, referrals, prior-authorizations, claims, and similar.

* Follow Good Documentation Practices by documenting all details of call.

* Receive and place follow-up phone calls and emails when necessary.

*Collaborate with other departments to resolve customer issues.

*Develop and draft ideas for improvement to existing customer service procedures.

*Demonstrate strong problem-solving skills to resolve customer issues quickly and efficiently.

* Handle 30+ calls per day while maintaining an average quality score of 98.6%.

*GC/FID testing of pharmaceutical products including raw materials, in-process and final products, reference standards, and stabilities.

* Reported and filed completed data while following Good Documentation Practices (GDP).

* Reviewed colleagues reported data to ensure adherence to quality standards.

*Reported problems and concerns to management.

*Used various test methods for raw materials, in-process, and final products.

*Collected products to ship to customers in a timely manner.

*Managed several tasks in a fast-paced environment while adhering to quality standards.

*Communicated with colleagues and divided responsibilities equally.

*Followed good laboratory practices and safety procedures to ensure accuracy and safety in the work place.

*Greeted customers in a friendly and welcoming manner.

*Knowledgeably recommended menu items based on customer needs.

*Multi-tasked in a fast-paced environment.

*Bussed and reset tables to keep dining room and work areas clean.

*Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

*Conversed with individuals in crisis which called or texted hotline for assistance.

*Brought individuals from a hot, panicked moment to a calm state through active listening, collaborative problem-solving, and safety planning.

*Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

*Responded to phone calls and in-store inquiries for customers.

*Guided shoppers in locating merchandise and giving appropriate product recommendations when needed.

*Communicated with other store locations about products or services to aid customers.

*Provided excellent customer service at all times while also tending to other responsibilities.

*Took customer orders and payments over the phone.

*Promptly addressed customer concerns and complaints by problem-solving.

*Prepared foods and followed health and sanitation regulations while ensuring orders were up to quality standards.