Christina Browning
Justice
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative
Justin Brown State Farm
05.2020 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Collaborated with team members to improve service processes and enhance customer satisfaction.
- Trained new staff on policies, procedures, and customer service best practices.
- Utilized CRM software to manage client accounts and track interactions efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Direct Care Worker
Council on Aging
02.2020 - 04.2022
- Provided compassionate support to elderly clients, assisting with daily living activities and ensuring comfort.
- Monitored client health and wellbeing, reporting changes to nursing staff for timely interventions.
- Built strong relationships with clients and families, fostering trust and open communication regarding care strategies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
Office Assistant
Kingdom Builders, LLC
11.2018 - 11.2019
- Coordinated office activities and operations to ensure efficiency and adherence to company policies.
- Managed scheduling, correspondence, and communication with clients and vendors for seamless operations.
- Developed filing systems and maintained accurate records to improve document retrieval processes.
- Implemented office procedures that enhanced workflow and increased overall productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Cashier
Hatfield's Carryout
08.2018 - 11.2018
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Trained new staff on cash handling procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science -
Southern West Virginia Community And Technical College
Mount Gay, WV12-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft Office Suite
- Filing
Certification
- Licensed Insurance Producer
Timeline
Customer Service Representative
Justin Brown State Farm
05.2020 - Current
Direct Care Worker
Council on Aging
02.2020 - 04.2022
Office Assistant
Kingdom Builders, LLC
11.2018 - 11.2019
Cashier
Hatfield's Carryout
08.2018 - 11.2018
Associate of Applied Science -
Southern West Virginia Community And Technical College