Christina Brush
Wimauma,Florida
Summary
Experienced customer service management professional bringing 10+ years in sales and support. Talented people motivator and problem solver.
Overview
16
16
years of professional experience
Work History
Office Manager
Titans Martial Arts Academy
Valrico , FL
04.2016 - Current
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Prepared vendor invoices and processed incoming payments.
- Created reports and presentations.
- Received, screened and routed incoming calls.
- Handled all incoming business and client requests for information.
- Completed weekly payroll for 7 employees.
Provier Service Representative
UnitedHealth Group
Oldsmar , FL
08.2014 - 08.2016
- Asked open-ended questions to assess customer needs.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Trained multiple new sales associates each quarter.
- Answered customer telephone calls promptly and in an appropriate manner.
- Directed calls to appropriate individuals and departments.
- Provided an elevated customer experience to generate a loyal clientèle.
Co-Manager
Amscot - The Money Superstore
Riverview , FL
06.2008 - 06.2014
- Coordinated daily cash reconciliation at a high-volume location.
- Trained and directed numerous new hires during department orientations.
- Scheduled staffing for the branch.
- Sold cashier's checks, traveler's checks and money orders.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Maintained balancing record with 100% rate of accuracy.
- Completed Collection calls to delinquent accounts
Education
High School Diploma - undefined
Bloomingdale High School
Valrico, FL2003
Skills
- Goal-oriented
- Strong customer relations
- Rapid data entry skills
- Detail-oriented
- Cash handling expertise
- People-oriented
- Self-sufficient
- Practices due diligence
- Verbal/written communication
- Customer-oriented
References
Amanda Armentrout - (813)900-2171 Rebecca Cora - (813)347-1378
Jessica Albury - (813)841-3916 Jody Murphy - (813)531-5144
Evan Bowling - (813)520-0705 Myron Drayton - (813)735-5797
Jessica Albury - (813)841-3916 Jody Murphy - (813)531-5144
Evan Bowling - (813)520-0705 Myron Drayton - (813)735-5797
Timeline
Office Manager
Titans Martial Arts Academy
04.2016 - Current
Provier Service Representative
UnitedHealth Group
08.2014 - 08.2016
Co-Manager
Amscot - The Money Superstore
06.2008 - 06.2014
High School Diploma - undefined
Bloomingdale High School
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