Christina Burcham

Linehaul Service Representative — 765/SDRS-753/DALL

• Coordinate and support nightly linehaul operations, working directly with drivers, Transportation Service Providers (TSPs), brokers, and internal operations teams to ensure runs are properly assigned and executed.
• Dispatch purchase and local runs, coordinating driver and equipment assignments while responding to last-minute operational changes.
• Monitor and manage driver assignments throughout the night, communicating changes, delays, trailer assignments, and operational needs to drivers and TSPs.
• Serve as a primary point of contact for drivers, handling high-volume phone communication and assisting with issues including accidents, equipment/trailer assignments, run changes, delays, and other time-sensitive operational concerns.
• Conduct routine dock walks to verify door assignments and trailer numbers, track operational percentages, and identify discrepancies requiring immediate attention.
• Perform yard checks to verify trailer locations, identify potential left-behind equipment, and confirm empty trailers are properly cleared and available for use.
• Coordinate closely with multiple departments and transportation partners to maintain efficient trailer movement and minimize operational delays.
• Use operational priorities and due times to make time-sensitive decisions regarding trailer, driver, and run assignments.
• Recognized with Linehaul Employee of the Month three times for performance and contributions to the operation.

April 2023–May 2025

• Served and was cross trained as Linehaul Coordinator at 753/DALL with responsibility for Hub 3, Metro 1, and Metro 2 operations.
• Coordinated and dispatched multiple linehaul runs while balancing driver availability, equipment, schedules, and operational priorities.
• Communicated directly with drivers regarding assignments, delays, changes, and expected arrival times.
• Planned run movements and determined what freight would be moved, when it would be moved, and anticipated arrival times to support service commitments.
• Monitored ongoing transportation activity and adjusted plans as operational conditions changed.
• Worked closely with drivers, TSPs, and internal teams to resolve issues and keep runs moving efficiently.
• Developed extensive hands-on experience in dispatching, transportation coordination, driver communication, and real-time operational decision-making.

October 2022–January 2023

• Served as a seasonal Linehaul Coordinator responsible for coordinating linehaul runs, driver assignments, and transportation operations.
• Worked directly with drivers and TSPs to communicate assignments, changes, delays, and operational requirements.
• Assisted with dispatching and coordinating runs to ensure transportation schedules and service commitments were maintained.
• Transitioned from special assignment into a permanent Linehaul Service Representative position in January 2023.

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September 2020–February 2021

• Loaded trailers efficiently and accurately while working within strict operational deadlines.
• Followed safety procedures and loading standards in a high-volume package-handling environment.
• Developed firsthand knowledge of hub operations, trailer loading, package flow, and dock processes.