Christina Byrd
Gardena,CA
Summary
Accomplished sales manager with a proven track record of creating a collaborative and high-performing environment to deliver exceptional customer experiences and foster brand loyalty. Successfully aligns processes with dynamic conditions, driving efficiency improvements and maximizing profitability. A motivational leader adept at cultivating strong relationships with customers, employees, and senior management.
Overview
12
12
years of professional experience
Work History
Retail Sales Team Lead
Emerging Blue- Pleasing Pop-Up
Venice, CA
11.2024 - Current
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
Sales Support Coordinator
BELLA+CANVAS
Commerce, CA
03.2024 - 09.2024
- Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
- Developed strong relationships with clients through consistent communication and personalized service.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
Sales and Service Manager
BELLA+CANVAS
Santa Monica, California
02.2023 - 03.2024
- Drove team revenue totals by bringing in top sales numbers.
- Proactively resolved escalations from dissatisfied customers, ensuring timely resolutions that promoted brand loyalty and repeat business.
- Developed high-performing sales team by providing ongoing training, feedback, and support.
Direct Support Professional
Golden Life Supported Living Agency
Los Angeles, California
11.2019 - 02.2023
- Provide supported living services for adults with learning disabilities and challenging behaviors such as cooking meals, assisting with grooming and hygiene, scheduling doctors' appointments, housekeeping and ensuring clients safety
- Identified changes in client status or needs and communicated to supervisor
- Scheduled doctors' appointments for clients and provided transportation if needed.
Project Advisor
Tesla
Century City, California
01.2016 - 01.2019
- Managed new and existing vehicle and solar customers' accounts ushering projects from order to installation and system activation while developing and maintaining positive cross functional relationships with internal teams to ensure a timely installation and an incredible customer experience ongoing success of team goals
- Monitored customer feedback regularly and provided solutions as needed based on customer needs
- Identified opportunities for cost savings through process optimization initiatives.
Assistant Store Manager
Steve Madden Ltd
Las Vegas, Nevada
05.2013 - 01.2016
- Developed and implemented successful store merchandising strategies to maximize sales and customer satisfaction
- Utilized strong problem-solving skills when faced with challenging situations while on the job
- Established key performance indicators for tracking employee productivity and profitability.
Education
Santa Monica College
Santa Monica, CALos Angeles Trade Technical College
Los Angeles, CASkills
- Store operations
- Customer engagement
- Retail operations
- Staff training and development
- Merchandising operations
- Staff development
- Employee scheduling
- Strategic selling
- Sales target achievement
- Teamwork and collaboration
- Negotiation and conflict resolution
- Professional and courteous
- MS office
- Merchandising oversight
Timeline
Retail Sales Team Lead
Emerging Blue- Pleasing Pop-Up
11.2024 - Current
Sales Support Coordinator
BELLA+CANVAS
03.2024 - 09.2024
Sales and Service Manager
BELLA+CANVAS
02.2023 - 03.2024
Direct Support Professional
Golden Life Supported Living Agency
11.2019 - 02.2023
Project Advisor
Tesla
01.2016 - 01.2019
Assistant Store Manager
Steve Madden Ltd
05.2013 - 01.2016
Santa Monica College
Los Angeles Trade Technical College