Cody McDuffee
Shoreline
Summary
Dynamic retail professional with a proven track record at Road Runner Sports, excelling in sales strategy development and team motivation. Skilled in staff training and inventory management, I enhanced customer service and achieved revenue targets through effective coaching. Strong communicator dedicated to fostering a positive shopping experience and reducing shrinkage.
Experienced with team leadership, customer service, and sales strategy. Utilizes knowledge of retail operations to improve store performance. Track record of fostering positive team environment and meeting sales targets.
Overview
5
5
years of professional experience
Work History
Retail Sales Team Lead
Road Runner Sports
10.2024 - Current
- Led sales team in achieving daily revenue targets through effective coaching and motivation.
- Developed training programs to enhance product knowledge and customer service skills among team members.
- Implemented inventory management strategies, resulting in improved stock accuracy and reduced shrinkage.
- Managed scheduling and delegation of tasks, optimizing team efficiency during peak sales periods.
- Ensured compliance with company policies and procedures, fostering a safe and positive work environment.
- Cultivated strong customer relationships through exceptional service, enhancing overall shopping experience.
Asset Protection Agent
Nordstrom
05.2022 - 09.2024
- Monitored store premises to deter theft and ensure a safe shopping environment.
- Conducted surveillance using security systems to identify suspicious activities proactively.
- Collaborated with team members to develop and implement loss prevention strategies.
- Trained new staff on company policies and procedures related to asset protection.
- Implemented targeted action plans to address high-risk areas within the store, resulting in a decrease in overall risk exposure.
- Improved interdepartmental communication by fostering strong relationships between asset protection and store operations teams.
Asset Protection Associate
JCPenney
08.2022 - 05.2023
- Monitored store security systems to detect and prevent theft incidents.
- Conducted routine audits of merchandise and inventory to ensure accuracy.
- Assisted in training new associates on loss prevention techniques and policies.
- Collaborated with management to develop strategies for reducing shrinkage rates.
Package Handler
UPS
06.2020 - 08.2022
- Operated material handling equipment to efficiently transport packages within warehouse environment.
- Sorted and organized incoming and outgoing shipments to ensure accurate delivery.
- Collaborated with team members to optimize workflow processes and reduce operational delays.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Shoreline Community College
Seattle, WA06-2019
Skills
- Store operations
- Staff training and development
- Sales strategy development
- POS system operation
- Merchandise display
- Team motivation
- Employee scheduling
- Sales target achievement
- Customer service
- Strong communication and interpersonal skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10-15 staff members.
Timeline
Retail Sales Team Lead
Road Runner Sports
10.2024 - Current
Asset Protection Associate
JCPenney
08.2022 - 05.2023
Asset Protection Agent
Nordstrom
05.2022 - 09.2024
Package Handler
UPS
06.2020 - 08.2022
High School Diploma -
Shoreline Community College