Summary
Overview
Work History
Skills
Timeline
Generic

Christina Calabrese

Buena Park,CA

Summary

Dynamic Membership Supervisor at Costco Wholesale Corp with a proven track record in enhancing customer engagement and service quality. Skilled in conflict resolution and employee training, I effectively led teams to achieve operational excellence, fostering a positive shopping experience and driving team morale initiatives. Passionate about delivering exceptional service and empowering staff.

Overview

15
15
years of professional experience

Work History

Membership Supervisor

Costco Wholesale Corp
Fullerton, CA
05.2023 - Current
  • Supervised membership team to enhance customer engagement and service quality.
  • Trained new staff on membership policies and customer interaction techniques.
  • Assisted in resolving member concerns to foster positive shopping experiences.
  • Resolved any issues or complaints from members in a timely manner.
  • Supervised staff responsible for managing day-to-day operations within the Membership Department.
  • Provided customer service support for existing members by responding to inquiries promptly.
  • Delegated work to staff, setting priorities and goals.

Front End Supervisor

Costco Wholesale Corp
Fountain Valley, CA
05.2017 - 05.2023
  • Supervised daily operations and maintained high standards of service quality.
  • Trained new team members on procedures and customer service expectations.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Assisted in resolving customer inquiries and complaints effectively.
  • Implemented safety procedures to promote a secure shopping environment.
  • Collaborated with management to drive team engagement and morale initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.

Area Supervisor

Kohls Department Store
Cypress, CA
08.2010 - 06.2016
  • Supervised daily store operations to ensure efficient workflow and customer satisfaction.
  • Trained and mentored staff on company policies and customer service best practices.
  • Coordinated team schedules to optimize coverage during peak shopping hours.
  • Implemented visual merchandising standards to enhance product presentation in-store.
  • Conducted regular performance evaluations for team members to support development.
  • Resolved customer inquiries and complaints promptly to maintain store reputation.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.

Skills

  • Customer service
  • Team supervision
  • Conflict resolution
  • Staff delegation
  • Employee training
  • Communication skills

Timeline

Membership Supervisor

Costco Wholesale Corp
05.2023 - Current

Front End Supervisor

Costco Wholesale Corp
05.2017 - 05.2023

Area Supervisor

Kohls Department Store
08.2010 - 06.2016
Christina Calabrese