Guest Service Manager/Front Desk Representative
Red Door Spas, Elizabeth Arden
New York , New York
09.2011 - 12.2013
- Managed front desk staff of seven, delegating tasks and duties to guest service representatives to efficiently run daily operations of salon and spa
- Mentored representatives on how to resolve daily customer conflicts, ensuring outstanding customer satisfaction
- Acted as opening and closing manager, overseeing all operational procedures