Christina Carreon
San Antonio,TX
Summary
Dedicated Patient Service Representative with extensive experience at Baptist Medical Network, excelling in insurance verification and patient intake. Known for delivering exceptional customer service and fostering trust, I effectively managed patient concerns while ensuring HIPAA compliance. My strong communication skills and attention to detail significantly enhanced patient satisfaction and streamlined appointment scheduling.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Baptist Medical Network
06.2024 - 06.2025
- Verify patients insurance and check if correct referral was in patients charts before checking in patients for appointment.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Day Tech Porter
Baptist Hospital
03.2024 - 06.2024
- Conducting and maintaining building maintenance to ensure it looks neat and presentable to the public.
- Primary duties include prompt sanitation of public areas, lobbies and restrooms.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Customer Service Representative
Autozone
03.2011 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
GED -
NEISD Community Education
San Antonio, TXBasics
Northwest Vista College
San Antonio, TXSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Scheduling appointments
- Office administration
- Directing callers
- Patient follow-up
- Appointment confirmation
Certification
- Certified Automotive Technician, Autozone - January 1, 2020
Timeline
Patient Service Representative
Baptist Medical Network
06.2024 - 06.2025
Day Tech Porter
Baptist Hospital
03.2024 - 06.2024
Customer Service Representative
Autozone
03.2011 - 01.2017
GED -
NEISD Community Education
Basics
Northwest Vista College
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