Christina Carroll
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
28
28
years of professional experience
Work History
Customer & Author Service Lead
DiggyPOD
Tecumseh
07.2016 - Current
- Organized and tracked projects to ensure on-time delivery.
- Connected author services to print orders.
- Managed workflow of jobs to meet quality and print specifications.
- Confirm print submissions for matching specifications & items needed.
- Phone support- current & new clients
- Answer general customer service emails.
- Trained new customer support staff on procedures to enhance service consistency.
- Conflict resolution
Manager
McDonald's Restaurant
Adrian
12.1998 - 01.2017
- Supervised daily restaurant operations to ensure efficient service delivery.
- Trained and mentored staff on customer service excellence and food safety protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
Education
Some College (No Degree) - Business Administration
Baker College
Muskegon, MISkills
Dedicated Customer Service Professional experienced in delivering positive and memorable customer experiences Enhanced customer satisfaction through strong interpersonal skills and effective concern resolution Focused on driving positive outcomes in customer interactions
Dedicated Customer Service Professional experienced in delivering positive and memorable customer experiences Enhanced customer satisfaction through strong interpersonal skills and effective concern resolution Focused on driving positive outcomes in customer interactions
References
References available upon request.
Timeline
Customer & Author Service Lead
DiggyPOD
07.2016 - Current
Manager
McDonald's Restaurant
12.1998 - 01.2017
Some College (No Degree) - Business Administration
Baker College