Christina Casey
Socorro,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Shift Leader skilled at directing employees through daily routines and interacting with customers to ensure top-notch experiences. Possesses three years of experience in customer service and food industry. Leads by example as role model for exemplary customer service.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Phelan, CA
07.2012 - 10.2012
- Performed cashier duties such as taking orders, collecting payments, providing change, and delivering ordered items to customers.
- Provided excellent customer service in order to guarantee positive guest experiences and resolved complaints immediately.
- Assigned to open and close the restaurant which included setting up and storing workstations, cleaning surfaces, restocking supplies, and ensuring all products were within date tolerance.
- Maintained clean restaurant by sweeping floors, wiping tables, emptying trash receptacles, and food preparation stations were sanitized.
Customer Service Manager
Wal-Mart Supercenter
Vista, CA
10.2011 - 03.2012
- Resolved customer complaints in a timely manner and managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers in order to have daily operations run smoothly.
- Managed, prioritized, and delegated daily work tasks to meet daily, weekly, and monthly company goals.
Cashier
Wal-Mart Supercenter
Vista, CA
09.2011 - 10.2011
- Operated cash register/POS efficiently and accurately, processed payments by cash, check, credit card, debit card, or gift card.
- Greeted customers and ensured they found all products and had an excellent shopping experience.
- Helped customers find specific products or services, answered questions, and offered product advice.
Crew Member
McDonald's Restaurant
Vista, CA
07.2011 - 09.2011
- Performed cashier duties such as taking orders, collecting payments, providing change, and delivering ordered items to customers.
- Provided excellent customer service in order to guarantee positive guest experiences and resolved complaints immediately.
- Assigned to open and close the restaurant which included setting up and storing workstations, cleaning surfaces, restocking supplies, and ensuring all products were within date tolerance.
- Maintained clean restaurant by sweeping floors, wiping tables, emptying trash receptacles, and food preparation stations were sanitized.
Crew Member
McDonald's Restaurant
Phelan, CA
01.2010 - 06.2011
- Performed cashier duties such as taking orders, collecting payments, providing change, and delivering ordered items to customers.
- Provided excellent customer service in order to guarantee positive guest experiences and resolved complaints immediately.
- Assigned to open and close the restaurant which included setting up and storing workstations, cleaning surfaces, restocking supplies, and ensuring all products were within date tolerance.
- Maintained clean restaurant by sweeping floors, wiping tables, emptying trash receptacles, and food preparation stations were sanitized.
Education
X-Ray Technician / Medical Assistant - Medical Assisting
Kaplan University
Vista, CA08-2012
High School Diploma -
Serrano High School
Phelan, CA06-2011
Skills
- Menu Memorization
- Customer Engagement
- Customer Service
- Drive-Thru Operations
- Food Running
- Order Management
Timeline
Crew Member
McDonald's Restaurant
07.2012 - 10.2012
Customer Service Manager
Wal-Mart Supercenter
10.2011 - 03.2012
Cashier
Wal-Mart Supercenter
09.2011 - 10.2011
Crew Member
McDonald's Restaurant
07.2011 - 09.2011
Crew Member
McDonald's Restaurant
01.2010 - 06.2011
X-Ray Technician / Medical Assistant - Medical Assisting
Kaplan University
High School Diploma -
Serrano High School
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