Licensed Cosmetologist/Shift Leader
Trixies Salon
Davenport, IA
09.2023 - 12.2023
- Maintained a clean and orderly workstation while adhering to safety standards.
- Attended continuing education courses in order to stay up-to-date on the latest techniques in the industry.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained relationships with [Number] long-term clients while handling up to [Number] walk-in appointments daily.
- Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
- Met with customers to discuss style preferences and special requirements before treatment.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Updated and maintained customer information records and beauty services provided.
- Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
- Developed customized treatment plans for each client based on their skin type and desired results.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Provided comprehensive hair treatments for various types of hair.
- Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Applied makeup to achieve desired day-to-day and special event looks.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
- Assisted in the development of new treatments by researching the latest trends in cosmetology.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Developed new styles and techniques.
- Scheduled appointments for customers using internal software system.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Evaluated client's hair and physical features to determine style and cut plans.
- Adhered strictly to health regulations when performing services such as waxing or threading.
- Offered advice on how to best maintain healthy skin through diet, exercise and lifestyle habits.
- Greeted customers warmly upon arrival and provided refreshments if requested.
- Treated customers to shampooing and head massage to promote loyalty.
- Performed administrative tasks related to managing customer accounts and payment processing.
- Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Educated clients on proper at-home care techniques and products to extend the life of their style or color.
- Remained knowledgeable about current industry trends in order to provide accurate information to clients.
- Collected payment from customers and scheduled next appointments.
- Responded to customer inquiries by phone, email and in person.
- Ensured that all necessary supplies were stocked before beginning any given service.
- Cleaned tools after each use according to established sanitation protocols.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Created an inviting atmosphere for all customers by providing friendly customer service.
- Kept notes listing preferences and services provided to clients for quick reference.
- Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and completed group projects, working smoothly with others.
- Maintained schedule of class assignments to meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Operated cash registers to receive payments from patrons.
