Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Ceniceros

Rancho Cucamonga

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and drive sales through effective problem-solving and engagement strategies. Skilled in store organization and training, consistently achieving sales targets while fostering a collaborative workplace culture.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

Walgreens
11.2022 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enforced company policies and regulations with employees.

Shift Leader

Walgreens
03.2005 - 11.2022
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Senior Beauty Advisor

Walgreens
07.2005 - 03.2015
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.

Beauty Adviser

Walgreens
05.1998 - 07.2005
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Education

Pharmacy Technician - Pharmacy

Mt. San Antonio College
Walnut, CA

High School Diploma -

Basic High School
Henderson, NV
08.1999

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store organization
  • Team building and leadership

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Assistant Store Manager

Walgreens
11.2022 - Current

Senior Beauty Advisor

Walgreens
07.2005 - 03.2015

Shift Leader

Walgreens
03.2005 - 11.2022

Beauty Adviser

Walgreens
05.1998 - 07.2005

Pharmacy Technician - Pharmacy

Mt. San Antonio College

High School Diploma -

Basic High School
Christina Ceniceros