Hi, I’m
Christina Cetoute
Pompano Beach,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and reception roles, notably at RevaMed Primary Care. Excelled in streamlining operations and enhancing customer satisfaction through effective communication and organizational skills. Proven ability in handling high-stress situations, improving client relations, and executing efficient data entry tasks.
Overview
5
years of professional experience
Work History
RevaMed Primary Care
Receptionist
08.2022 - 07.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
AT&T
Customer Service Representative
07.2019 - 11.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Broward CollegeFort Lauderdale, FL
Associate of Arts from Business
06-2019
University Overview
- 3.52 Academic GPA
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
Languages
creole
Native or Bilingual
Timeline
Receptionist
RevaMed Primary Care
08.2022 - 07.2024
Customer Service Representative
AT&T
07.2019 - 11.2022
Broward College
Associate of Arts from Business
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