CHRISTINA Coble
Ponca City,OK
Summary
Dynamic professional with a proven track record , able enhancing client well-being through crisis intervention and motivational interviewing. Excelled in building interpersonal relationships and leveraging multicultural sensitivity. Achieved significant improvements in client advocacy, supported by expert case management and Microsoft Office expertise. Demonstrates a strong work ethic and exceptional team-building skills, contributing to a collaborative and effective work environment.
Overview
9
9
years of professional experience
Work History
Crisis Family Support Specialist
Grand Lake Mental Health
Stillwater, OK
01.2025 - 01.2025
- Attended hearings with victims to provide emotional support.
- Counseled parents on proper child-rearing choices.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Cultivated a safe environment where children could express themselves openly.
- Collaborated with community partners to ensure families received adequate resources.
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Maintained confidentiality through stringent handling of charts and data.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Established behavioral modification goals and assessed progress toward goals.
- Encouraged families to participate in recreational activities that promote bonding.
- Conferred with clients to discuss personal options and goals
- Participated in daily rounds to monitor client behavior and provide support as needed.
- Maintained accurate records of all interactions with clients using electronic health records software.
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Conducted group therapy sessions focused on coping skills, stress management, anger control, problem-solving strategies.
- Tracked client movement on and off unit by documenting times and destinations.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Library Student Assistant
Chadron Public Library
Chadron, NE
08.2021 - 05.2022
- Emptied book drops and reshelved materials in alignment with established processes.
- Demonstrated professionalism and integrity in interactions with coworkers, management and patrons.
- Contributed to library event setup and cleanup.
- Leveraged knowledge of library categorization method to reshelve materials.
- Participated in periodic inventories of library collections.
- Served patrons with friendly and professional communication during check-out transactions.
- Used web-based applications and industry-specific software to locate catalog information.
- Helped patrons find specific materials, access library technology and learn borrowing policies.
- Sorted books, publications and other items according to established procedures.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Kept watchful eye on front desk to encourage protected library environment.
- Promoted library's vast services to visitors through active communication.
- Educated patrons in use of reference sources, card catalogs and automated information systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Dark Vapor
Chandler, OK
05.2021 - 07.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Oversaw team development according to industry service standards to further customer loyalty.
- Enhanced sales by implementing merchandising and promotional improvements.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Detention Officer
Lincoln County Jail
Chandler, OK
11.2018 - 08.2019
- Transported and escorted inmates to hospitals, court and other institutions.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Performed searches of people, vehicles, mail items and dormitories.
- Fingerprinted and photographed incoming and released inmates.
- Implemented defensive tactics and physical restraints to maintain safety and security of county facility.
- Assigned inmates to open and appropriate housing units.
- Supervised inmates during day-to-day activities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Sorted books, publications and other items according to established procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate/Bartender
Ioway Casino
Perkins, OK
06.2016 - 08.2017
- Built trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Acted as initial contact in addressing customer concerns.
- Helped average of 50-80 customers per day by responding to inquiries and locating products.
- Built and maintained effective relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Sold various products by explaining unique features and educating customers on proper application.
- Coordinated activities with other departments to ensure quality customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Met merchandise processing standards and maintained organized and accessible work area.
Education
Psychology
Chadron State College
Chadron, NE05.2024
GED -
Stillwater High School
Stillwater, OK03.2011
Skills
- Sales monitoring
- Product and service knowledge
- CSS
- Merchandising
- Microsoft Office expertise
- Customer relations
- Strategic Planning
- Time Management
- Cataloging of materials
- Processes and procedures
- Telephone etiquette
- People skills
- Good work ethic
- Conflict resolution
- Team building
- Organizational skills
- Child development
- Parenting education
- Behavioral assessment
- Multimodal intervention
- Community resources
- Care plan intervention
- Client advocacy
- Client education
- Crisis intervention
- Interpersonal relationships
- Behavioral support
- Case management
- Professional boundaries
- Multicultural sensitivity
- Motivational interviewing
Education and Training
true,other,other
Experience
[],["Correctional Officers and Jailers"],["Managers, All Other"]
References
References available upon request.
Timeline
Crisis Family Support Specialist
Grand Lake Mental Health
01.2025 - 01.2025
Library Student Assistant
Chadron Public Library
08.2021 - 05.2022
Assistant Manager
Dark Vapor
05.2021 - 07.2021
Detention Officer
Lincoln County Jail
11.2018 - 08.2019
Sales Associate/Bartender
Ioway Casino
06.2016 - 08.2017
Psychology
Chadron State College
GED -
Stillwater High School