CHRISTINA COKER

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Leading teams of 100+ associates.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Reviewed shift reports to understand current numbers and trends.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Assessed new employee skills and strengths to provide customized training.
• Updated employees with latest policies, procedures and compliance standards.
• Collaborated with company leaders and department managers to determine training needs.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Selected or wrote appropriate curriculum for specific course topics.
• Worked with central management to identify, plan, align and address training needs.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
• Focusing and maintaining retention rate 75% and over.

• Responsible for timely processing of all department activity including productivity, accuracy, and day end reports.
• Works with Site Manager to control costs within DC – labor, supplies and inventory shrinkage
• Responsible for accurate employee records including daily time clock monitoring, discipline notification and attendance reports.
• Manage workflow to ensure daily activities/demands are met as expected.
• Manage, coach, train, and counsel team of 60+ employees.
• Conduct daily shift start-up meetings discussing previous day’s performance, reviewing expected workload.
• Ensuring safe work environment by observing and coaching employees; addressing potential safety hazards; maintaining clean work area; monitoring condition of all equipment and ordering repairs; and ensuring safety committee performs activities and audits.
• Monitored supply chain and managed logistics functions for company.

• Promoting safe work environment.
• Ensuring regulatory and UPS policy compliance to prevent injuries and accidents and to reduce workers compensation and liability costs.
• Maintaining positive contacts with professional, regulatory, and community organizations to provide safe work environment and to strengthen UPS’s standing in communities that are served.
• Serves on cross-functional Health and Safety team to implement corporate, region, and district health and safety prevention activities and safety recognition programs to foster world class safety culture.
• Assists in executing Region-wide Health and Safety Action Plan to maintain safe work environment.
• Conducts Region -wide safety training and certifications.
• Reviews daily health and safety data, and analyzes reports to ensure compliance with applicable federal, state, local and UPS health and safety regulations and determine non-compliance.
• Conducts site visits and attends safety meetings to respond to internal customer requests and concerns.
• Audits employees’ files and contacts employees to schedule required tests or exams.
• Visits injury / accident scenes and follows UPS investigation guidelines to conduct thorough analyses of all factors leading to injury or accident and identify root causes.
• Works with Health and Safety Manager to schedule ongoing meetings with organizational and regulatory representatives to foster positive working relationships and strengthen UPS’s safety standing within service communities.
• Determines employees’ training needs to produce continuous development plans.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Motivated and trained employees to maximize team productivity.
• Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Identified individual employee's unique work styles and adapted management methods.

• Responsible for prepping food and supplies to drive out to various markets.
• Setting up kitchen at various locations.
• Greeting and educating all customers on benefits of health foods.
• Responsible for taking orders, expediting, and cooking and while maintain environment up to sanitation code.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Monitored line processes to maintain consistency in quality, quantity and presentation.
• Maintained well-organized mise en place to keep work consistent.
• Oversaw grill, stove and oven and cleaned equipment after every shift.
• Inventoried food, ingredient and supply stock to prepare and plan vendor orders.

• Discussing requirements with clients, creating menus, preparing food, coordinating other staff, storing food properly, and respecting safety standards.
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Monitored line processes to maintain consistency in quality, quantity and presentation.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
• Collaborated with staff members to create meals for large banquets serving between 250-1500.
• Developed and cooked memorable dishes that brought new customers into establishment.

• Greeted customers at counter providing responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.
• Recommending, slicing, weighing, packaging, and pricing meats and cheeses.
• Preparing special orders and party trays.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas

• Greet and assist all customers and understand customer’s needs.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Product sales, barista, money handling/cashier, and maintain clean and organized store.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Recognized staff for contributions to company success to foster engagement and increase productivity.

• Deliver exceptional guest experience by engaging guest and prioritizing guest's needs over task.
• Back stocking items in and pulling items from backroom accurately while preventing product damage to control expenses.
• Picking items for guest orders meeting service levels.
• Maintaining backroom organization and location accuracy and following equipment guidelines while having welcoming and helpful attitude toward guests and other team members
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Reviewed order data to verify transactions and shipping dates.
• Maintained damaged goods records, backorder logs and applicable regulatory reporting.

• Ensure that kitchen operates in timely way that meets quality standards.
• Fill in for Executive Chef in planning and directing food preparation when necessary.
• Resourcefully solve any issues that arise and seize control of any problematic situation.
• Order supplies to stock inventory appropriately.
• Comply with and enforce sanitation regulations and safety standards.
• Maintain positive and professional approach with coworkers and customers
• Handled and stored food to eliminate illness and prevent cross-contamination.
• Developed kitchen staff through training, disciplinary action and performance reviews.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.

• Facilitating unloading and stocking of merchandise according to operational guidelines and OSE standards.
• Maintained strong customer relations and effective customer service standards.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Oversaw cashier operations, bookkeeping and security.
• Coached employees through day-to-day work and complex problems.
• Evaluated employee performance and made recommendations for improvements.
• Prioritizing merchandise moving to sales floor and areas to be stocked, including POG and end cap sets
• Performing routine housekeeping tasks to maintain stores appearance and meet OSE standards.
• Ensuring highest productivity levels are achieved for receiving, processing and stocking.
• Training and developing partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.
• Ensuring RTV and Hazardous Waste processed are managed per Petco policy.
• Strategically scheduled 10-20 team members to maintain optimal staffing at all times.

• Completing transactions by greeting each guest, identifying guest's request, completing loyalty transactions, and thanking guest.
• Ensuring security of all box office cash and tickets.
• Meeting sales expectations through loyalty card sales, suggestive selling, upselling, and sampling.
• Greeting guests, assembling food orders, operating point-of-sale terminals and making accurate change.
• Performing daily concession maintenance duties, including daily stocking.
• Answered questions and assisted customers with item selection and location.
• Making certain guest service is friendly, helpful, and fast
• Controlling access to theatre by greeting, directing guests, and tearing tickets
• Enforcing ratings to keep underage guests from accessing auditoriums with adult content
• Monitoring auditoriums for picture/sound quality, temperature, lighting, and guest behavior
• Assisting with crowd control and seating of guests in auditoriums.
• Increased sales by 2% through membership awards.

• 3.9 GPA

GPA: 3.8