Christina Colon
Largo,FL
Summary
Wells Fargo Personal Banker with proven success developing long-term relationships with customers looking to fulfill the Relationship Banker role. This will allow for the development of current and prospective customer relationships by providing sound advice on financial products and services and referring to partners.
Overview
29
29
years of professional experience
Work History
Personal Banker 1
Wells Fargo
05.2015 - Current
- Passionately provide excellent customer service by not only resolving immediate issues and customer questions but also building intimate relationships, uncovering financial needs, and providing tailored product and service recommendations.
- Successfully refer emerging high-value and affluent customers to financial advisors and business specialists to address their needs regarding mortgages, investments, retirement, and business products and services
- Serve as mobile specialist at the branch by educating and assisting customers and branch employees regarding online and mobile banking services
- Help other bankers and tellers to succeed by sharing skills and empowering them to use the resources they have available to them to educate their customers and help them meet their financial goals
Store Manager
RadioShack Corp.
05.2012 - 05.2015
- Refreshed 2 stores by hiring, training and coaching a talented and enthusiastic team of gifted customer service and sales people
- As a team, increased sales comps by 100 percent in one year
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions
- Managed risk by keeping team members informed and empowered to use resources available to them to succeed
Multi-Store Manager
Blockbuster Video
09.1995 - 05.2012
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Worked with District Manager on projects and mentored new Store Managers
- Handled inventories, cash and payroll procedures and managed controllable P&L line items
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL1995
Skills
- Passionate customer service
- Professional relationship building
- Financial advisement
- Strong interpersonal skills
- Active listening
- Positive and friendly
- Skilled problem solver
- Sales expertise
- Motivated team player
- Risk management
- Natural leader
- Excellent hiring & coaching skills
Timeline
Personal Banker 1
Wells Fargo
05.2015 - Current
Store Manager
RadioShack Corp.
05.2012 - 05.2015
Multi-Store Manager
Blockbuster Video
09.1995 - 05.2012
Bachelor of Arts - Psychology
University of South Florida
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