Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Francisca Cortez

Brookfield,Il

Summary

Dynamic banking professional with proven success at Fifth Third Bank, excelling in customer service and cash handling. Skilled in relationship building and sales growth, consistently surpassing targets through effective communication and persuasive techniques. Bilingual in English and Spanish, enhancing client engagement and satisfaction. Committed to delivering exceptional results and fostering team collaboration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Personal Banker 1

Fifth Third Bank
La Grange Park , IL
03.2015 - 08.2024
  • Emphasized empathy with customers, handled cash efficiently, and surpassed monthly and quarterly goals.
  • Collaborated with team members to meet branch targets and objectives.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Approached prospective clients through emails and cold calling to consistently meet sales targets.
  • Prepared bank deposits, general ledger postings and statements.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Conducted account openings and closings for clients.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.

Co-Manager

Forever 21
North Riverside , IL
08.2011 - 02.2015
  • Directed team operations, executed marketing initiatives, and maintained accountability for cash handling.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Maintained inventory levels by ordering supplies and tracking sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Reviewed employee timecards for accuracy prior to submitting payroll information.
  • Directed recruitment, hiring, and training of new staff members.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Co-Manager

Charlotte Russe
Ford City , IL
06.2007 - 08.2011
  • Executed marketing initiatives and visual aids, handled cash transactions, and consistently met performance goals.
  • Led a team of 15 employees, ensuring high productivity, and excellent customer service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

High School -

J. Sterling Morton High School
Cicero, Illinois

Skills

  • Customer service
  • Cash handling
  • Regulatory compliance
  • Relationship building
  • Team collaboration
  • Digital solutions
  • Problem solving
  • Effective communication
  • Time management
  • Training and mentoring
  • Cold calling
  • Positive attitude
  • Fraud detection
  • Issues resolution
  • English fluency
  • Spanish fluency
  • Sales growth
  • Banking
  • Multi-tasking
  • Banking procedures
  • Financial transactions
  • Loan application expertise
  • Reliability
  • Client onboarding
  • Cash Handling
  • Customer service

Certification

  • Notary Public

References

References available upon request.

Timeline

Personal Banker 1

Fifth Third Bank
03.2015 - 08.2024

Co-Manager

Forever 21
08.2011 - 02.2015

Co-Manager

Charlotte Russe
06.2007 - 08.2011

High School -

J. Sterling Morton High School

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Francisca Cortez