Vandana Satija
Powell
Summary
Dynamic professional with expertise in customer service and relationship building. Proven ability to enhance customer satisfaction and streamline operations through attention to detail and effective communication.
Overview
17
17
years of professional experience
Work History
Personal Banker 1
Fifth Third Bank
Columbus, OH
09.2025 - Current
- Assisted customers in account management and transactions, enhancing overall banking experience.
- Educated clients on financial products, facilitating informed decision-making and product selection.
- Processed loan applications, ensuring compliance with bank policies and regulatory requirements.
- Utilized CRM software to track customer interactions and follow up on inquiries promptly.
Lead Teller/CSR
Fifth Third Bank
Columbus, OH
12.2021 - 09.2025
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Managed cash transactions, balancing drawers accurately to prevent discrepancies.
- Assisted customers with banking inquiries, providing exceptional service and support solutions.
- Implemented process improvements that increased efficiency in transaction handling.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Customer Service Consultant
FedEx Office
Columbus, OH
06.2021 - 12.2021
- Streamlined order processing by implementing efficient workflows, enhancing customer satisfaction.
- Collaborated with management to identify opportunities for service improvement and operational efficiency.
- Analyzed customer feedback to recommend process enhancements, resulting in increased customer loyalty.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Customer Service Manager
Walmart
Columbus, OH
06.2019 - 06.2021
- Led customer service team to enhance operational efficiency and improve service delivery.
- Developed training programs for new staff, fostering skill development and improving service standards.
- Implemented customer feedback systems to identify areas for service improvement and satisfaction enhancement.
- Analyzed customer service metrics to drive strategic initiatives aimed at reducing response times.
- Resolved complex customer issues through effective problem-solving strategies, enhancing overall customer experience.
Primary Teacher
DAV Public School
Jasola Vihar, India
06.2018 - 06.2019
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom activities promoting critical thinking and collaboration among students.
Production Assistant
Nova Health
Mason, OH
07.2016 - 06.2018
- Conducted quality checks on products, maintaining high standards of accuracy.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Primary Teacher
DAV Public School
Jasola Vihar, India
09.2009 - 06.2016
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom activities promoting critical thinking and collaboration among students.
Education
Bachelor of Arts - Commerce
Delhi University
Delhi, India01.1994
Skills
- Customer service
- Branch operations
- Relationship building
- Customer satisfaction
- Positive attitude
- Cash handling
- Fraud prevention
- Sales expertise
- Attention to detail
- Interpersonal skills
Languages
Hindi
Native or Bilingual
Timeline
Personal Banker 1
Fifth Third Bank
09.2025 - Current
Lead Teller/CSR
Fifth Third Bank
12.2021 - 09.2025
Customer Service Consultant
FedEx Office
06.2021 - 12.2021
Customer Service Manager
Walmart
06.2019 - 06.2021
Primary Teacher
DAV Public School
06.2018 - 06.2019
Production Assistant
Nova Health
07.2016 - 06.2018
Primary Teacher
DAV Public School
09.2009 - 06.2016
Bachelor of Arts - Commerce
Delhi University