Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Melissa VandenHoek

Hudsonville,MI

Summary

Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices.

Overview

1
1
Certification

Work History

Personal Banker 1

Fifth Third Bank
HUDSONVILLE, Michigan
5/14/18 - Current
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings, Transactions, Trust accounts, CD accounts, Loan applications, and digital services for clients.

Education

Travel/Hospitality - Travel And Tourism

Grand Valley State University
Allendale, MI
06-1993

Skills

  • Relationship Building
  • Issues Resolution
  • Cross-Selling and Upselling
  • Account Maintenance
  • Customer Service
  • Attention to Detail
  • Financial Statements Preparation
  • Banking
  • Banking Policies and Procedures
  • Transaction Processing
  • Opportunity Identification
  • Increased revenue
  • Professional Appearance
  • Cash vault audit
  • Customer Satisfaction
  • Sales expertise
  • Teller Support
  • Loan Processing
  • Branch operations
  • Technical training
  • Relationship building and management
  • Positive Attitude

Affiliations

I have always had a great enthusiasm for traveling and exploring new adventures. Traveling is my passion, I love to see and experience the world we live in. I also enjoy being outdoors, spending most of my time with family and being a genuinely happy person.

Accomplishments

Many of my accomplishments really are not my own but rather in helping those who can not help themselves. For instance, teaching a guiding Special Education students over the years and helping these children overcome great obstacles has always been my greatest accomplishment. I still keep in touch regularly with my past students.

Certification

  • I am a CTA (Certified Travel Agent)
  • I have an NMLS Notary License
  • Paraprofessional Certification with Hudsonville Public Schools.
  • Certified Health Instructor

References

References available upon request.

Timeline

Personal Banker 1

Fifth Third Bank
5/14/18 - Current

Travel/Hospitality - Travel And Tourism

Grand Valley State University
Melissa VandenHoek